Customer Reviews (144)

• Marco Q.Feb 18, 2018

  I was so happy to have found this Miami Port parking lot. There are so many parking lots near the port that you can choose from, but this one is my favorite. It is inexpensive and has free shuttle service. The shuttles are also a lot nicer than some of the ones I've been on in the past. Such a neat experience to travel on a bus with televisions! 5/5 from me :-)

• Bridget F.Feb 18, 2018

  This is definitely one of my favorite port parking lots in Miami. It is inexpensive (for port parking) and there are also great staff members to help out with whatever you may need! So friendly and curtious.

• Stacy I.Feb 16, 2018

  Whenever I've ever come to this parking lot, everyone working has been very friendly! It's very noticable and in your face at times, haha, but it's a lot nicer than someone being rude to you, that's for sure!!! If you are choosing a parking garage, i'd recommend this one.

• Doris C.Feb 15, 2018

  I love parking at this Miami Port parking lot. There is long term and short term parking. I have used both systems and they both work very well. For long term parking, it doesn't take too long to book a spot for the week or what have you. For short term, you can just arrive on the day of, choose your spot, and pay. Love your system and love your company.

• Daniel G.Feb 14, 2018

  My cruise didn't turn out to be the best i'd ever been on, but at least the parking service was good? lol!

• Maya E.Feb 14, 2018

  I always recommend you guys to my friends and family when they are taking any kind of cruise from the Miami Port. I love being able to give you business just because of the great service you have always given me. Thank you for everything Port of Miami Cruise Parking.

• Damia D.Feb 14, 2018

  I had been to this parking lot before, and things seemed to have gone a lot smoother for first few times. This time was quite a mess... When I arrived the bar wouldn't open to let me in... I had to get out of my car and grab someone to help me. After we got that problem figured out, I had to park all the way on the top floor since there were NO parking spaces available... How? I have no idea. then the shuttle took forever to get there, and by this time I was just livid. When we finally go to the port I felt a bit better, but still... quite the bad experience.

• Sheina L.Feb 12, 2018

  Loved this parking lot stay. I feel very secure and relaxed knowing that my car is safe and in good hands. It's different when you are only parking for a couple hours, but when you are parking for weeks away, this is when you can become a little worried.

• Marie L.Feb 11, 2018

  I never thought parking could be so easy! Long term parking that is... I find it to be such a hassle when I'm already in a rush, and have to wait in a huge line JUST to get my parking pass from someone at a desk haha, it sounds like that wouldn't happen, but you'd be surpised. Especially if you've always used instapark. It is so easy to book with them and doesn't take up much time at all!

• Tasha F.Feb 09, 2018

  There are lots of parking garages in the area, but this one of the best by far. It's super inexpensive and has the easiest system that I've ever seen. I've never had a problem with it. I've gotten all of my friends onto your service! We all love it.

• Asia J.Feb 08, 2018

  Excited about starting my trip with yet again another instapark location! Instapark has so many great parking spots. Whenever I park, I always make sure it's Instapark.

• Junior K.Feb 06, 2018

  I think that the shuttles should be running 24/7... there are always boats getting in at odd times, and the shuttles should be ready for that! Instead, you are forced to call the shuttle service to have them pick you up... Kind of annoying, but oh well. Having a ride is better than having no ride.

• Sage K.Feb 06, 2018

  It's nice to know that my car will be watched over 24/7 by the watchmen who are always on duty. Whenever I am there, I see then patrolling. Not just sitting around, watching programs on TV. Great security and great staff. Everyone is friendly and very kind. I always am helped with my bags when an attendant is around while I'm parking. So sweet and helpful.

• Gary M.Feb 06, 2018

  Everything was as advertised. Prompt friendly shuttle and friendly staff.

• Allie L.Feb 05, 2018

  Miami Port Parking is often quite... well, sketchy in some cases. Well, all of the cases when I've parked. I'm glad to have chosen your parking garage this time around. It was SO worth it. The price was alright, and the shuttle only took about 5-6 minutes to the port. EASY!

• Ivan C.Feb 03, 2018

  I went on my first cruise last week. It was AWESOME! So many good times, and so much food, my goodness! Along with this great experience, my parking experience was great too. It was so much easier than going to another parking lot. I've only done airport parking lots in the past, but so far, this is the easiest long term lot that I've been to. I think I'm going to continue using instapark and see how that goes for me.

• Beth P.Feb 01, 2018

  I seriously never thought that I'd be writing about how much I enjoyed parking at a parking lot... hahaha, but I guess a lot of people do. You know that a PARKING LOT is pretty organized and well... good... if there are people taking their time to write about it! :P LOL.

• Lucas G.Jan 31, 2018

  $12! No better price near Miami Port... Well, there are lower prices, but you wouldn't want to park at those parking lots... I've made that mistake before, and.. lets just say that my car was never the same afterwards *sigh*.... This spot is secure as secure can be! Love it.

• Mel J.Jan 30, 2018

  We did not know the area in Miami but we were greeted by the attendant on duty who was very helpful in directing us to the parking area and being sure we understood their instructions on the shuttle picking up and being there to bring us back to our car after our cruise. The driver also was very pleasant. Our return was on the day of the Miami marathon so he wasn't able to go directly to the lot but his directions were very clear for walking the rest of the way. Yes I would use them again.

• Erica R.Jan 29, 2018

  I love this parking lot!!! Not for anything having to do with the actual parking lot, but I really enjoy the people working here. PLEASE NEVER LEAVE! You guys are awesome!!! Lol :):)

• Dan N.Jan 29, 2018

  They changed our place of meeting to leave our car due to a "movie being filmed" we had to drive another 40 min (the directions were good) After our ship returned they couldn't find us and had to wait over an hour in the cold. They lied and said they tried to call 3 times! Our cell never rang

• Robert S.Jan 29, 2018

  Jose was extremely helpful when we first tried finding where to park our car and he was also very pleasant when he picked us up after our cruise

• Michael L.Jan 28, 2018

  You cancelled my reservation a day before my cruise

• Eddy E.Jan 28, 2018

  I love how the staff at this parking lot are so kind and friendly. So many people who are working here say hi to you as you pass, and greet you just as you'd like to be greeted anywhere else. This place has better service than some restaurants I've been to!

• Ronda S.Jan 27, 2018

  Really glad with my experience! 5 STARS! If you have never been to this port parking lot, I would suggest parking here. Whether you are cruising or just walking around the area, Its a really nice spot with great prices.

• Tristan M.Jan 27, 2018

  My parking experience went VERY well! A+ Parking!

• Jeris T.Jan 26, 2018

  What I know about long term parking lots. 1. They are slow and annoying. 2. They are expensive. 3. The service absolutely blows... Well, not anymore! I was at the end of my wits, and suddenly I was shown this parking lot! Thank god! I'm so glad that I've parked here and my faith has been restored in long term parking! hahaha.

• Adil E.Jan 25, 2018

  This lot is quite close to the Port. Only seven minutes! and for $12? Great! Thank you so much for putting on such a great parking lot. It is very much appreciated by me and my wife.

• Gus D.Jan 24, 2018

  I still can't believe that parking was so inexpensive! It is usually way more to park near the port. Glad that everything has gone the way it has. Also, I'm glad I parked here because it was raining all week apparently! Covered parking for the win!

• Antonio L.Jan 23, 2018

  I love cruising, but I also love driving home in my car after a long adventure. My wife and I went on a two week cruise, and by the end of it we were drained. we were so happy that the shuttle was there when we got to the bus stop. Great value!!!

• Ailsa I.Jan 22, 2018

  These costs are so low that it's ridiculous!!! So glad to have found this miami port parking lot. I've been here many times, and u guys always remember me. So nice of u.

• Luis W.Jan 21, 2018

  I found you by fluke, and I am so happy that I did! You guys are a great parking lot with a great team of people. Even though it may not be the best of jobs, you guys are still out here everyday working your butts off to make sure that people like me can go on their cruise stress free. I thank you for that ;)

• Gary M.Jan 21, 2018

  I mistakenly did not call 30 minutes before my arrival to ensure a shuttle would be available. Once I parked in the garage, I re-read my paperwork and discovered my mistake. When I called, I was advised someone would call me back to arrange the shuttle van. After 20 minutes and not hearing anything back, I looked for an alternative means to the Port of Miami. When that fell through, I was able to meet up with the driver and all was good after that. Upon our return, the shuttle was there is quick order and it was flawless.

• Cheryl H.Jan 21, 2018

  To start off with on arrival called the number and kept getting recording all operators busy and disconnect to we had to pay someone else to transport us. No attendant it garage to speak to either. Upon return my vehicle was broken into by smashing window and stealing everything in vehicle including registration and insurance. Both garage across the street (we were told to go there) and the cops couldn’t be bothered and said, there was nothing they could do. I chose this parking garage as they said there was security monitoring 24/7. Obviously that is a lie or they would have known what happened or video which they claim they don’t have after this incident. No way will I ever trust booking through you again.

• Rene S.Jan 20, 2018

  Staff were reassuring and helpful. Pickup at the end of the cruise was prompt and same driver who was very friendly and drove well. When I called to say we were ready to be picked up I was a little concerned that I would recognize the van but I was sent a picture of the van via text and I relaxed since that made it easy. Thank you for a great experience.

• Lindsey H.Jan 20, 2018

  The address provided to us when we signed up was not the right address, had I not called when I was 30 min away from the lot we would have showed up at the wrong place. We also had to wait almost 40 min to be picked up. When we got off the cruise ship we were instructed to call back the number provided to us so the drivers knew when to pick us up. The number we called went straight to voicemail and said the mailbox was full and we had no other way to contact the drivers.

• Guy P.Jan 20, 2018

  I could not reach the shuttle driver when returning from my cruise. No answer and voice mail full. I waited at the port one hour and finally took a taxi. Cost me 20$. Not fun.

• Jennifer C.Jan 20, 2018

  Was given an address to a parking garage, went in and called the number, was told to come to another address and was charged 5.00 when I left the garage. Very confusing and stressful experience. Pickup was also very confusing as the van was not marked and there was no clear directions except to stand on the corner. Other companies had signs and vans were marked. The drivers were nice and the man at the lot, but I wouldn't use this service again.

• Clyde W.Jan 19, 2018

  Public parking is never my favorite thing to do... I would rather keep my car at home in the garage, but my wife always insists that we drive... and by we, I mean I. haha, I did like this parking lot. I would actually park here again.

• Natasha J.Jan 17, 2018

  Over the moon with how wonderful the service is at this park and port!!! So many friendly faces. It's nice to see especially when you are here first thing in the morning. I'm so glad that no matter what there are people here very happy and willing to help with whatever you may need.

• Jerawl C.Jan 17, 2018

  When I got to the parking garage (finally, after circling the block for 10 minutes!!!!), there was an issue with my reservation. I had to go into the office to figure it out and by then the shuttle had left .. On the way back it was great, but it was just a nightmare before the trip.

• Fern C.Jan 16, 2018

  A really neat way to park. I don't like parking outside, but this is a nice way to keep your car cool, clean and safe! thank you for everything !!

• cheryl m.Jan 16, 2018

  Well, I had to pay when I left the garage ($96) but I already pre-paid. How do I go about getting reimbursed for the $96? Also, I was unable to find the free shuttle after the cruise so I had to take a $20 cab ride to the garage....

• David G.Jan 15, 2018

  They responded quickly to our questions over the phone. You transported us to our Port and return quick. Thank You! We will be using your services in the near future.

• Adriana L.Jan 15, 2018

  My kids loved the shuttle bus. I think they would have been happy going to and from the port while my husband and I went on the cruise. haha, would have been nice... too bad you cant leave kids unattended. LOL. kidding, we had a wonderful time!

• Pauline E.Jan 14, 2018

  Meh, this garage is alright. The only thing I liked about it is that it was covered. it was raining while we were away and it was much needed that we had a roof over our car.

• Maria N.Jan 13, 2018

  So happy with the service in this port parking lot! I noticed that there were lots of people there for daily parking too. I am in the area quite a bit, and will definitely stop in for some good parking services. I will be recommending this parking lot to my friends and family.

• James L.Jan 13, 2018

  Shuttles a little longer wait at the lot. Were ok and quick to the port. First lot must have been full. Called and were given another number to call. What do people who do not have a cell phone do if there is a change in the lot when arriving at the original lot is full.

• Noe P.Jan 13, 2018

  Besides giving me the wrong location, the driver was amazing and car was safe. Easy pick up and drop off. Just make sure you have the correct phone number to call.

• Charles M.Jan 13, 2018

  Directed to overflow lot rather than lot advertised on SE 2. At arrival from cruise called shuttle.... I was advised to go to G-10 and wait for a white van. No ETA was given and on arrival at G-10 there was no white van. Call(s) to shuttle tel no were not answered. After 15 minutes, gave up after 2nd unanswered call to shuttle, got a taxi to overflow lot. Will never use instagram again and am advising friends to not use.

• Ronald W.Jan 12, 2018

  It was fine except after we parked they tried to get us to go park somewhere else after we were already in the parking building. We went to the address on the paper when we printed it.

• Sara I.Jan 11, 2018

  I don't think I'll ever park elsewhere again. this was a great spot to pop into for port parking at it's best. Thank you for everything and I hope to see you all soon,

• David T.Jan 11, 2018

  TERRIBLE, MISLEADING & RUDE. DRIVER WAS OUTSTANDING & DESERVES A BIG RAISE. HE TRIED TO KEEP US SAFE IN A BAD NEIGHBORHOOD.

• Candice S.Jan 11, 2018

  my husband surpised me with a week long getaway and we parked with you. You were our first stop on the "surprise" and I was getting a bit frustrated because I hate suprises... But in all honesty, if my surprise was to ride the shuttle i wouldn't have even been mad. It was so comfortable and cool! There were even televisions that played movies. Pretty cool!!!

• Adrianna M.Jan 10, 2018

  Service was good, drivers nice. The only one issue we had was we couldn’t park in the parking we choose due to some water leak so that alternate parking was much further

• FRANK M.Jan 09, 2018

  The parking area was substandard, especially when it was raining. When we came back from the ship, I did not see any security present. The gates were wide open with no one around. The van was rather dubious, but worked. Seemed to have limited transportation for a operation like this. To compare, we have used many parking companies in Cape Canaveral, Orlando and Ft Lauderdale.

• Jen F.Jan 09, 2018

  I cant believe that I've been cruising all of this time and haven't known about this parking lot... I mean, its huge, and tall! I must have seen it but probably didn't register that it was a parking garage for cruises. I would park here again.

• Demi J.Jan 08, 2018

  Not very impressed with the shuttle service. We called and no one answered. When we finally got through it was about 45 minutes later. We didn't have any cash on us to take a cab or anything... why would we need cab money when there was supposed to be a shuttle coming to pick us up? Quite annoyed with that. won't be using this parking location again.

• Justice Y.Jan 06, 2018

  The price was great, the parking was fine, the shuttle bus came on time, but I found the attendants to be kinda rude and snarky... I wasn't very impressed with that. It was a good place for parking, but just don't speak with anyone lol... unless you need help I guess.

• Lauren J.Jan 06, 2018

  I had a really difficult time finding the garage... I mean, when I noticed it, I felt kind of silly since it was so big. It's funny because my girlfriends were in the car as well. We were all looking straight through it!

• Leo T.Jan 06, 2018

  Redirected to dirt lot at 1849 NW 1st ave. It was fenced in but no lobby. No bathroom. Had to wait in the rain for shuttle. .

• Sahar B.Jan 06, 2018

  I'd definitely park here again. The parking lot was nice and cool so that when we arrived back, I didn't burn myself on my leather seat or usually scolding hot steering wheel. Covered parking is the way to go!

• Raymond A.Jan 05, 2018

  glad about everything.. no complaints. Everything was easy and I slept on the boat perfectly knowing that my girl was in good hands. :) will come back.

• Jessie E.Jan 05, 2018

  It's nice to know that there are so many parking spaces here. I booked and parked for my cruise, but there are a lot of times when I'm in the area, unaware of where I should park. now i know!

• Bruce J.Jan 04, 2018

  I was not picked up by the shuttle in either direction. I booked on location on the day I called for the shuttle I was moved to a completely new location. Had I not called I would not have known about the change. My car was covered in mud when I picked it up. I will never ever use you again. I will be blogging about this and I have informed the Cruise line

• Dani H.Jan 03, 2018

  There are so many people who park here! The lot is quite large. I'm happy to have gotten a parking spot right at the front near the shuttle stop. It made it very easy to get from my car to the shuttle and to my car afterwards. So stress free.

• Kena B.Jan 03, 2018

  The driver only had one van and we waited an hour for them to pick up when we returned.

• Amy D.Jan 02, 2018

  My husband and his friends always go on cruises so I got my gang of gal pals together and we went instead this time. We parked with you and were very pleased with out experience. We had to pay extra for the shuttle, but we didn't mind too much. Thank you for the clean parking experience :)

• Faith W.Jan 01, 2018

  It took a while for us to get through to the shuttle bus driver after our cruise. I don't know if he doesn't pick up the phone because he's driving or what, but there should be a better system for him and everyone else waiting.

• Alina V.Jan 01, 2018

  It is disgusting!!! I pay for one parking and Instapark change the last minute for something I don't pay. The shuttle works fine excellent job !!!Instapark needs to do better customer service please!!.I don't make a reservation anymore because I don't get what I pay for!!!

• Ross K.Dec 31, 2017

  I called several times before I left on the crusie. No one ever returned my calls. I did not use your parking it was to far away and no transportation to ship. I called many times to cancel and had no response from you. You should be able to see your ( instapark bar code ) was not used. I would like to have a refund. I even had a phone message today Sunday Dec 30. I returned the call and got same answer leave a message and we will get in touch. Thank you for your response to my note and my refund . If I do not hear from you I will contest credit car charges. Ross Kavanaugh

• Brittany I.Dec 31, 2017

  I ALWAYS use this parking lot when I take a cruise from the miami port. It is the easiest one in my opinion. making a reservation has never been so easy! thanks for all of your hard work and dedication to your people!! :o)

• Priya K.Dec 31, 2017

  I booked my reservation incorrectly and had to book again when I got to the parking lot. i was kind of annoyed, but whatever. It didn't end up taking too long at all. I guess I'm just mad at myself for not being able to figure it out int he first place when instapark is known for having the easiest booking system lmao oops!

• Linda C.Dec 30, 2017

  Bait and switch. Shows a nice parking garage on the internet. Paid in advance and then call ahead of time only to find out we needed to go to a dirt lot much farther away and drag 6 bags of luggage by ourselves across a dirt lot! Awful!!

• Jared Q.Dec 30, 2017

  love this lot! lots of cool people. I am so happy with everything. will be coming back for more cheap parking,

• Calvin D.Dec 30, 2017

  Your drivers did an awesome job. We were 1 hour late getting to Miami parking garage and past our scheduled pick up time of 2:15. Your last cruise port run was the one we were supposed to be on at 2:15 so your drivers were off for the day. Your guy didnt leave us stranded and arranged for us to get an Uber to the cruise port. We made our cruise on time. We were so happy that your man help us out and didn’t leave us stranded. It was our fault that we were late and your guys rose the occasion. Many Thanks !!!!!

• Suzie F.Dec 29, 2017

  Always happy to give this parking lot business. There are a lot of hard working people here. You can just tell by the way that they work that they've come for good homes with good work ethics. wonderful to see in the young people these days. I will be returning on my next cruise!!

• Juan I.Dec 28, 2017

  Very satisfied. Thank you for babysitting my car while I went away! I was very impressed with the service and how nice everyone was!!! I even got my bags carried for me by a young gentleman! Thank you!

• Korey C.Dec 28, 2017

  Thank you for all of your hard work and dedication to your customers. It truly means a lot to me and to other customers who come through.

• Sina G.Dec 28, 2017

  Every time I use a public parking lot something goes wrong, and to my surprise, nothing did this time. I couldn't believe it! I kept looking for things, but everything was fine! haha, happy to have parked with you.

• Tristen E.Dec 27, 2017

  Normal parking lot. The only difference is, that the prices aren't absolutely absurd. $12 a day isn't bad AT ALL. I've seen places that ask for over $30 a day... Now, that is crazy. And so is anyone who pays that much for parking. You can get just as good service at some parking lots as those but also go easy on your wallet. This is a good parking lot to do that with.

• CJ D.Dec 27, 2017

  Everything went just as I wanted it to. I wanted to arrive, be able to hop on the shuttle as soon as I got to the bus stop, and head over to where my cruise was already boarding. Smoooth and seamless service! Everyone was so nice.

• Luis L.Dec 26, 2017

  Make sure that your car is under 6'6 before you arrive I didn't check and well I'm sure you can guess the rest of my story. I had to scramble to find another parking lot, and fast. Made for a really stressful half hour.

• Joseph S.Dec 25, 2017

  Switched parking locations when we got to chosen lot. Shuttle service extremely slow

• Nate L.Dec 25, 2017

  Wondering if there is any way to park without a booking. I think that it should be possible since there is day parking, but I'll call and see.

• AJ F.Dec 24, 2017

  My wife and I had a lovely holiday on board. Thank you for making our trip a little stress free but giving us such a safe and secure place to leave our car!!! Thank you for everything :)

• Brian C.Dec 23, 2017

  The port access fee kinda sucks, but after you pay it, you only have to pay it once. (per visit that is haha). The shuttle bus is free which is a plus!! and $12 a day doesn't completely suck either. Overall good service.

• Pete T.Dec 23, 2017

  This is a great parking lot. Nice and big, with lots of room to park whenever you need it. It is rare to see the parking lot jammed with cars. Hop on booking to have it done with!!! you'll be happy you did.

• Marcus T.Dec 21, 2017

  This is a parking lot that you need! There is everything you need here in order to have a great parking experience, you just need to take advantage of the opportunity. On your next cruise, or whenever you simply need parking in the area, choose to use port of miami cruise parking. So much better.

• Ben T.Dec 21, 2017

  Very happy with the service that I recieved here. Inexpensive parking, low port arrival fees, and best of all, Instapark always comes with the skip the line feature... Which yes, it means that there aren't any lines. woo hoo!

• Emilio M.Dec 20, 2017

  One thing I trust is POrt of Miami cruise parking!!! I seriously love you guys and everything that you have done for me in the past, from getting my bags to just having simple conversations. You guys really do it right!

• Brent I.Dec 20, 2017

  Had a great experience at Port of Miami Parking. I was on the fourth floor of the parking garage and there was a staff member walking by, and without hesitation they helped me with my bag! they really didn't have to do that, but it seems to be just a reflex for them. So nice to see!

• Rene I.Dec 19, 2017

  I'm so glad that the port of miami parking is covered. It really made for a good parking experience. I am going to recommend you to all of my friends who are coming on a cruise soon.

• Alfonso I.Dec 19, 2017

  Such a unique port parking lot, only for the reason that the staff are actually nice to you, and the shuttle doesn't take what seems like hours to come! hahaha, you guys are doing something that a lot of other lots cant seem to get right!

• Jojo S.Dec 18, 2017

  It was nice to feel that my car was safe while I was away. It is always a little worrisome when you leave your car somewhere that you don't really know for a long period of time... I was totally comfortable leaving it here. I was happy that it was a covered parking lot, and I was also happy to see security guards patrolling. Thnank you guys for everything!!!

• Dementre R.Dec 18, 2017

  Paid for garage parking but was diverted 2 outdoor parking after arriving n Miami. We had 2 carry our luggage n the rain & mudd & wait n line n the rain for a shuttle. Upon arrival from our cruise, we had 2 wait for more than an hour before the shuttle came 2 pick us up. Advertising garage parking & not providing it is false advertisement. I did not get what I paid for & should b reimbursed a portion of what I paid before I park here again.

• Glenn M.Dec 17, 2017

  My email stated “Call the shuttle service 30 minutes prior to arrival 1-954-549-8963 Let them know you are on your way to the lot 45 SE 2nd St . Upon arrival at the garage take a ticket at the garage entrance machine.” Instead I was told to go to a parking area that was grass and mud and that after parking I have to drag my luggage thru that muddy field to to shuttle bus to catch my cruise!!!! I did receive a refund less the one day fee because “I canceled”. Yes, and and any normal person would cancel given the option. Never again!

• Tommy S.Dec 17, 2017

  This lot was very easy to find, and also easy to book with! I'm so happy with what I have found about this parking lot. So much better than some of the ones I've been to in the past. So easy and quick! Thank you for everything :)

• Terry M.Dec 17, 2017

  I had car problems and was not able to get there. I tried to call several times to cancel my reservations and did not get through to anyone. I left a voice mail message but never got a reply. I am asking for a refund on my reservation.

• Monika M.Dec 16, 2017

  I am so glad that the parking lot was covered! Apparently it had been raining and windy all week. I'm sure glad that I was away for the bad weather! haha! :)

• Christina C.Dec 15, 2017

  Emailed Instapark before I booked. I wanted a safe place with security cameras, a garage and security guard. Y'all did the bait & switch tactic with me! Unacceptable!!!! Went to the address provided in the parking garage at 45 and called Jose the shuttle driver. He told us that they do not use that lot anymore and to gave us another address. Parking garage tried charging my husband and I $5 just to ride in that garage. I stood my ground and argued. Of course he decided to say he could not speak English & I called him on out on his bs. He finally opened the gate. Then spent another 20 minutes finding the new parking lot. Omg it was in a horrible area to say the least. My husband and I were beyond pissed. Pulled up to a fenced in grassy & muddy lot with no security guard or cameras. Of course!

• Sandy T.Dec 14, 2017

  Since it was raining all week, I'm SO happy that I chose to do covered parking. I usually cheap out and go with uncovered in a dirty lot somewhere, but I'm glad that I didn't have to trudge through the mud to get where I needed to go.

• Henry E.Dec 13, 2017

  There is a small port access fee for anyone heading over to the cruise ship... I guess that the shuttle needs to pay everytime they go in or something... But it's only something like $4. Not too bad. Glad that I chose you guys to park with.

• Susan A.Dec 13, 2017

  $12 is a great price for port parking! Especially when it's a covered parking lot. Incase of any rain or bad weather, you can be sure that your car will stay safe and dry throughout the duration of your trip :)

• Suzanne M.Dec 11, 2017

  We were told that the shuttle would pick us up at the garage when we arrived my husband called and they told us that there was no shuttle to take us to the port, which we paid for. We had to pay $20 for a cab to get to the port, then when we came back we had to pay another $20 to get back to the garage. There wasn’t an attendant there to let us out so we had to wait 20 minutes until somebody would let us out of the parking garage or we were gonna have to pay $200! very unhappy with our experience! I emailed the customer service immediately, still to this day nine days later, I have not received a response. We will never use this company again.

• Chuck A.Dec 11, 2017

  After we put your address in our GPS, it took us to a garage close to your address..We had no way of knowing it was Instaparks. We tried to call for a shuttle and your voicemail was full. We had to find our own transportation to the ship and back...Still not sure if garage was associated with your company, but we got our after tell the "voice" we had prepaid...Would appreciate a refund for the shuttle service we did not use..Hopefully next time we will have better communication..

• Colleen C.Dec 11, 2017

  Never got a ride back after cruise !! Waited waited waited, called, called, called and van full each time and did not pick us up. Had to get a $25 cab after 45 minutes waiting for a van to “return”

• Delphine G.Dec 11, 2017

  The parking lot was in a unsafe neighborhood and I thought it was a scam at first. The parking lot was dusty and hot. We had an appointment time for 11:30 and ended up taking a lift ride at 12:15 because it was so late and we had to be at Carnival at 12:30. So I ended up spending more money to get there on time, needless to say I was very disappointed and will not use your services again or recommend anyone. Also when I called to confirm, he said I will send text and hung up, I thought it was very rude. Thanks for your time, disappointed person.

• susan t.Dec 11, 2017

  Went to the designated covered parking garage. Was given directions thru the seediest parts of town to a fenced grass lot. We then waited for 45 min in the sun until the shuttle came. It felt like we were sitting ducks for a drive-by shooting. Coming back was easier (and safer)we only waited about 25 min at the pick up area. Though on a budget I would SO pay the extra to park at the port.

• Patti H.Dec 11, 2017

  Very happy with how my day is going. I just got home from my cruise, and let me tell you - If you've never been on a cruise, you have to go atleast once before you die... but about the parking lot, there are a lot of great amenities here, and there is a shuttle bus that will take you right to the port. It is quite nice and has AC and TVs. Fancy!

• Steven F.Dec 11, 2017

  Paid for a parking lot that was covered and had to move to a uncovered lot to get the shuttle. Was almost late for check in on the cruise. Other than that it was good. Need to get the confusion about the lots fixed. I know most of the people who did the same as me was upset about not having a covered lot.

• Patricia T.Dec 10, 2017

  I'm very happy with Port of Miami Parking. It is $12 for everyday you are away, and there are free shuttle buses if your car has two or less people. Anymore and you have to pay, but since my husband and I have only ever come together, we always get our ride for free :) I would recommend this parking lot to anyone going on a cruise from Miami port. Great value!

• Helen M.Dec 10, 2017

  It took over an hour to locate the parking lot because we were given the address on 2nd. When we could not reach anyone by phone, we made additional attempt to locate available parking at garage. By the time we made a third round the drive gave us a flyer with the new address. I made the reservation about 4 or 5 days prior to our arrival. THE WEBSITE NEEDS TO BE CHANGED.

• Geoffrey M.Dec 10, 2017

  The “lot” we booked and the field we had to park in were two different places. We never saw a shuttle and had to Uber to the cruise ship. It started to rain when we returned and I feared our car would get stuck in the sandy field. Not good at all.

• Joseph B.Dec 10, 2017

  VERY disappointed in there service. When we booked this parking company for a cruise we were going on, I was given the address to a PARKING GARAGE. When we called for the transportation ride to the cruise terminal, they changed our location to a fenced in FIELD next to a cement company. Our vehicle was absolutely filthy with cement dust when we returned. I would not recommend using this company. I will NOT be using this company again......

• Kevin S.Dec 10, 2017

  I arrived at the designated parking garage in Miami, FL and was informed that the garage was closed down and that I could not use it. The garage attendant was very rude and unhelpful finding alternate parking. Horrible experience overall!

• Rob L.Dec 10, 2017

  I love the fact that there is 24/7 security and survelliance at this parking lot. It always makes me a little nervous leaving my car in a public parking lot for more than a few hours, but when I park with Port of Miami Cruise Parking, I am never worried at all. There are tons of staff and if anything were to go wrong, it would be caught on one of the many cameras. I trust you!

• sherie e.Dec 09, 2017

  I been leaving message every time I called it said no available available at this time we drove around trying to find the place tried calling still getting no one to talk to find the place which made us late getting to our ship poor customer service had to find another parking area I want my money refunded

• Michael P.Dec 09, 2017

  We waited at least an hour in the sun for one of the two 10-person vans, no communication, no staff available, the only plus was finding our car after 6 days was still okay given the area of town we parked in.

• Melissa L.Dec 09, 2017

  Garage is only about a 7 min ride from the port. My car was fine for 6 days in this garage. It’s covered and has a gate. Would definitely park here again.

• Jeff P.Dec 09, 2017

  Everything went very well when I parked with Port of Miami Cruise Parking. There were a lot of people here at the same time as I, getting on the same cruise I assume, and I had to wait for another shuttle bus. I'm sure it happens quite a bit, but it was just annoying having to stand in that heat and wait. Thank goodness the shuttle had air conditioning. It felt so good once we finally got on!

• james b.Dec 09, 2017

  first driver as a A>HOLE it took is over an hour to find the parking garage as there is not a number on the building.We called the shutle service 3 time and then they turned of there phone,driver finally arriverand had 8 people in van,I had to wait foe another van.Getting back the same JERKcame to pick us up.again he had 8 people in the van and could not take us and3other people,he siad another van would be back in about 15 minutes.We had to set out in the parking lot for 1hr.and 45 min. before we were picked up.We called the shuttle service 4 time the other couple 3 time,finally the service turn off there phone.I called your office to see if you could help, 3hr. later you return my call by then I was in my car and driving and could no answer,This is the worst service or LACK OF SERVICE we have ever had.

• Charles M.Dec 09, 2017

  Directions were not good, hard to find since garage not identified and how to pay/exit not clear. Called customer service, no answer. Very long lines/wait for shuttle back—so long that we and others we saw took taxi. NOT happy. Terrible communications.

• Shannon R.Dec 09, 2017

  Horrible experience. Only good part was where we were initially told to park. When driver came he got mad and said we were in the wrong place and he needed to send us to a new address. Then when we got back, even worse. We called 5 times and went to voicemail. Finally when we did reach him, told us to call in 30 minutes cause he’d come in over 45. We called again and when he arrived 45 minutes later, he didn’t go by who called first, basically who saw him first, even though he parked in a spot different from where he said he would be. We ended up having to take an uber but i was sooo angry for wasting my money on your company. Additionally, i called and left voicemail and no one ever called me back.

• Colleen C.Dec 09, 2017

  We waited over 45 minutes and you did not have enough vans to take all waiting back to garage from cruise pier. Driver fillled one and then 1/2 hr later came back and said more vans coming, no other van showed up!!! Unacceptable and I had to get a taxi for $25 to get back. We called 3 Times and driver told us he would be back in 10 minutes!! You need to either get more vans or stop overbooking !!’ Ugh after a great cruise, really ruined our day!!

• john w.Dec 09, 2017

  On arrival, we were re-directed from a covered, secure appearing lot to a deep sand construction that luggage could not be rolled, but had to be carried. This was not one mile but several miles away from the cruise terminal. A van arrived and took us to the terminal without undue delay. On return however, when we called for the lift we were told to go to a different terminal pickup point with a 45 minute wait, no van, subsequent calls went unanswered and after more than an hour in the blazing sun we took a $20 cab ride back to the lot, car was cover with thick dried mud from the construction. On the paper we were to place on the dash that they offered only a parking spot, no security - car was OK however. . Bypass this one

• nicholas n.Dec 08, 2017

  GreAt experience,all went well

• Manny R.Dec 08, 2017

  I've parked at this parking lot not to go to the port, but just for hourly parking. It was very straight forward and smooth service that anyone could understand. When I need to park in that area again, I will make sure to use your parking lot.

• Koby R.Dec 07, 2017

  Please don't park elsewhere. Port of Miami Cruise Parking is absolutely the best if you are wanting an easy, inexpensive way to park while going away long term. There is also an option for monthly parking, which can be useful in a lot of different situations. Take advantage of this wonderful parking lot with great rates.

• Isaac M.Dec 06, 2017

  I went on my first cruise a few weeks ago, and since my grandmother is a huge cruise go-er, she mentioned a few park n' ports nearby. I chose you guys and I was very happy with how everything went. It was very smooth and simple. Got out within a few minutes. If I ever go on another cruise again, I will park with you guys.

• Steven H.Dec 04, 2017

  Staff was on time. Car was secured. Very reasonable

• Tara G.Dec 04, 2017

  I'm going to be coming back to park with you on my next cruise. My husband and I take a cruise from Miami Port every single year, but this is the first time we have parked with your parking lot. It was very clean, simple and got us to the port quickly and efficiently. Not to mention that there was on board entertainment on the shuttle. So much fun!

• Arthur E H.Dec 04, 2017

  Could not have gone smoother!!!

• Amanda N.Dec 04, 2017

  I LOVE PORT OF MIAMI PARKING! All of the shuttle buses have air conditioning which is nice. I would die on the ride there if they weren't. Happy with the service and with the price. It's only $12.00 a day, with free shuttle bus services. Such a good price.

• Jeremy C.Dec 04, 2017

  I love that there are so many great staff members here at Port of Miami Cruise Parking. They are all so friendly and kind. You can tell that they are eager to help and are willing to do whatever it takes in order to keep their customers happy. I'm very glad that you are my port parking lot.

• Carter L.Dec 03, 2017

  Going on cruises are my favorite part of any year, but being about to come to this park and port also excites me! This is such a great lot. It is big, has many floors and is also covered which makes for a nice, clean and safe vehicle when I arrive home.

• Roger R.Dec 03, 2017

  Parking was secure and easy to find and the price was very reasonable.

• Mike B.Dec 03, 2017

  The shuttle buses from Port of Miami Cruise Parking are so much fun! There is entertainment and even air conditioning (which was very needed on my trip!) I was having such a great time that I forgot that I was on my way to get on a cruise! Good job with keeping your loyal customers happy!

• Harold P.Dec 03, 2017

  I don't like how if your car is over two people you have to pay for your shuttle. That seems kind of unfair, I mean, who really cares? The parking lot was very nice though. Clean and everything. It's just that shuttle cost that makes me upset.

• David G.Dec 02, 2017

  Shuttle never came on Sunday morning and had to take uber to the port. Waited for over an hour!

• howard J.Dec 02, 2017

  Wow so much to say,we’re 1st timers,when we got there no signs,so not sure if we were in the right place,no place to park ! Was finally told to leave the car in a lot double parked and give the keys to a stranger.It was total disorganization there.We were then shoehorned into a van and dropped off at the Pier...After the cruise the van never showed up,our calls went to voicemail,had to pay 20 bucks for a cab...never again,the only bright spot was there was a pretty young lady at the garage that knew what she was doing....

• Robert B.Aug 17, 2016

  8/13/2016 Elevator is not working, Had to walk down from 4th level.

• bianca b.Jan 18, 2016

  this is my second reservation for the same day.....same review I always used this parking when they were on 7th st.and was never any problem. When I had to used them again two weeks ago they are now on 45th st due to some building construction on the old site. Let me start saying for some reason my GPS couldn't get me there because the actual address that prints on the parking tickets is different. I had another reservation for someone else and they went the day before to find the place, so they kind of guided me there. So I get there and parked the car, fine!! so when it came to the shuttle part, supposedly across the street, nobody to be found. Thank God I had the phone number for KSA which it was the supposed shuttle company, when I called them they said they were not in contract with this company(the parking lot) anymore for lack of payment. well I had the phone number for the owner of the parking where I had the reservation , keep in mind my shuttle was already paid, he answered and gave the phone number for this other guy that was the new company he was starting the contract and come to find out that was the first day their contract was starting. I spoke to the guy and he was very nice over the phone and informed me that he was in fort lauderdale , that is at least a 30-45 min drive to where i was , I told him that I did not have the time to wait that my friends and I were taking a taxi , which we did and did not get any refund for it, if not, we would have not gotten on time for the cruise. The shuttle guy called me back and apologized and ask when was I coming back and the info so he could make it up to us and pick us up when we come back, even though it was not his fault since he was just starting contract that same day that I called him and he didn't know anything about our reservation . In conclusion I would definitely will not make another reservation at this parking place again it was really a hassle

• bianca b.Jan 18, 2016

  I always used this parking when they were on 7th st.and was never any problem. When I had to used them again two weeks ago they are now on 45th st due to some building construction on the old site. Let me start saying for some reason my GPS couldn't get me there because the actual address that prints on the parking tickets is different. I had another reservation for someone else and they went the day before to find the place, so they kind of guided me there. So I get there and parked the car, fine!! so when it came to the shuttle part, supposedly across the street, nobody to be found. Thank God I had the phone number for KSA which it was the supposed shuttle company, when I called them they said they were not in contract with this company(the parking lot) anymore for lack of payment. well I had the phone number for the owner of the parking where I had the reservation , keep in mind my shuttle was already paid, he answered and gave the phone number for this other guy that was the new company he was starting the contract and come to find out that was the first day their contract was starting. I spoke to the guy and he was very nice over the phone and informed me that he was in fort lauderdale , that is at least a 30-45 min drive to where i was , I told him that I did not have the time to wait that my friends and I were taking a taxi , which we did and did not get any refund for it, if not, we would have not gotten on time for the cruise. The shuttle guy called me back and apologized and ask when was I coming back and the info so he could make it up to us and pick us up when we come back, even though it was not his fault since he was just starting contract that same day that I called him and he didn't know anything about our reservation . In conclusion I would definitely will not make another reservation at this parking place again it was really a hassle