Customer Reviews (16)

• Emily B.Jun 02, 2021

  The hotel parking lot is self-park and appeared secure. I parked briefly at the front door while going inside to fill out the parking form. I had to supply my instapark confirmation number, car make and model, and tag number. I received a parking pass to display on my dash and was instructed to park in the back lot. The Sheraton is about 10-15 minutes from the airport. I will use again if flying from Logan ($34 at Sheraton vs. over $100 at airport). The shuttle was very timely on the way to the airport and on my return. Within 10 minutes of my arrival, the shuttle driver met me and three other guests at the hotel. I believe it may run only every half hour though, so it might be best to call ahead and confirm what time you will need to be at the hotel to avoid waiting a while for another shuttle. On the return trip, the shuttle arrived within 20 minutes of my phoning the hotel to request pickup. It was a bit difficult to locate the shuttle, as there was a lot of traffic. It's important to realize that the driver will pull into the car lane NOT the bus lane (which is closest to the airport exit doors). You have to be vigilant to make sure you see the shuttle, due to all the traffic. I got the impression that the driver doesn't wait around very long if you aren't outside waiting. However, the dispatcher will likely call if the driver is unable to locate you (I overheard the driver asking dispatcher to call when it appeared we were missing someone).

• Alan S.May 27, 2021

  Had to wait over 30 minutes before being picked up at the airport on our return.

• rochelle h.May 17, 2021

  We’ve used them 3 times so far. Love the price and closeness to Logan. Only downside is the wait for pick up once you get back to the airport. Generally 25-35 minutes. Not too bad for the $ savings.

• Alexander K.May 07, 2021

  You need to add phone number to the email confirming the order to call the driver

• Karen P.Apr 10, 2021

  No parking spaces available when I got there, coming back waited over 50 mins for the shuttle after calling several times.

• Sheila M.Apr 06, 2021

  Making reservations was easy, quick & convenient. Parking spaces were readily available. The front desk & shuttle drivers were professional & personable. Even the wait times for the shuttles were short! I would highly recommend.

• Lexi H.Apr 02, 2021

  It was pretty affordable however after leaving my car there for 8 days I have 2 giant scratches on both sides of my car so it will end up costing me a lot more.

• Zoe G.Mar 09, 2021

  Great price, easy to do. 20 min pick up time from call felt a little long, but understandable process.

• Katherine F.Mar 03, 2021

  Easy and convenient! The staff was helpful and accommodating.

• Stephen L.Mar 02, 2021

  When you are told in advance when we are arriving back in Boston, and then we call you when are flight arrives, there is NO excuse to be picked up 45 mins. later. Nobody in our completely full van returning from the airport was very happy.

• K F.Feb 09, 2021

  Great, safe, convenient location! Shuttle drivers are very helpful and friendly as well!

• Steven K.Jan 04, 2021

  Great service for hassle free airport parking

• Sal I.Dec 01, 2020

  It is quite a distance from the airport (20 minutes). So, if you miss the one shuttle they have, you must wait more than 40 minutes for the driver to get passengers and return to the airport. On a more aesthetic note, the shuttle van smelled of scented trees they had strewn on the floor, trying to mask an even more offensive smell. Rather than drop me off at my vehicle in the back of the hotel, they dropped me off at the front desk, which would not have been bad, except that it was pouring rain. However, what more should I expect from $7/day?

• Pradeep A.Nov 30, 2020

  Shuttle was not prompt and has to wait for 30 more minutes

• Michelle B.Oct 28, 2020

  The whole process was smooth. The checking in process was quick and he even offered us coffee while we waited for the shuttle bus. The shuttle driver was so kind and I was impressed by his driving skills. We would definitely park there again.

• Kristine C.Sep 24, 2020

  The shuttles were timed great for us and the drivers were courteous. Thank you.