Staybridge Suites Long Beach Airport 2680 North Lakewood Boulevard, Long Beach, California United States 90815

Customer Reviews (267)

• Pam K.Jan 18, 2024

  I’m saying “So So” because it is so annoying, trying to reach the hotel when we return. The phone gets answered by someone 200 miles away who has no clue how to get me to the front desk. Y’all need to start answering the phones.

• Judy R.Sep 14, 2023

  Fantastic easy experience. Easy fast shuttle transfer.

• Michael K.May 21, 2023

  No shuttle available after arrival. Was not made aware shuttle was out of service. No one at the hotel would answer calls. I would not use the hotel’s parking again based on this experience.

• Jane L.May 17, 2023

  Couldn't reach the hotel for the shuttle back. No one picked up the phone. I ended up taking a lyft to the hotel and found the shuttle parked at the hotel. Shuttle was suppose to run till 10pm, I was callign around 9:45pm. Terrible experience!

• Manuel H.May 11, 2023

  The hotel staff were amazing helpful and professional.

• Torri B.Apr 24, 2023

  When we return home the shuttle was not working. We had to catch a cab back to our car

• Sheila L.Apr 18, 2023

  The experience started out great but in my opinion it ended in a bad experience. When I contacted the Hotel to arrange pick up from the airport to retrieve our vehicle I was placed on hold for way too long. When they finally connected me to the staff that handles the airport parking, the manager in the phone was very rude and with an attitude told me they didn’t have a driver to run the shuttle and for me to take a taxi and they would pay for it. I didn’t mind taking a taxi, but my family and I who were traveling together had very heavy bowling balls plus our luggage and were forced to ride in a Prius Taxi service. When I selected this hotel to park our car it was based on the rating I saw online. Honestly, it was the worse experience and I do not plan to ever use their facility again. I hope this comment gets back to the staff to better serve the public.

• Anthony P.Apr 16, 2023

  Had to wait over 40 mins for a pick-up at the airport to the hotel.

• Michelle C.Apr 05, 2023

  The process for drop off was smooth. Thankfully we were got a seat on the shuttle, because the family that was picked up at Holiday Inn had to sit on the floor. When we got back from the trip, it was very difficult to contact the front desk. I called the correct number but it kept directing me to the 'Reservation' line - in 4/4 attempts! When we finally got hold of the front desk, they told us they didn't have a shuttle driver that day and we were instructed to call a yellow cab to take us back to the hotel. Instead of having to deal with that, we were able to hitch a ride with friends who we travel with and gave us a ride to our car.

• Loretta D.Mar 24, 2023

  Efficient Staff, timely ride and pickup from Long Beach Airport. Also, covered garage parking during rainy days. Thank you!

• Christopher R.Mar 22, 2023

  I waited nna hour to get a ride back to the parking structure and they put me in hold for so long when I called.

• Laura L.Mar 14, 2023

  Awesome. Parking was easy. The cars were there when we got back.

• Kimberly S.Feb 26, 2023

  The shuttle driver was kind and considerate.

• Diana R.Feb 24, 2023

  A very nice place to park and reasonably priced. Shuttle driver even came and picked us up at the parking garage and taken to airport all within 10 min of arriving. Pick up at airport was easy and fast. Will use again .

• Mark W.Jan 23, 2023

  Quick access to airport. Difficulty reaching front desk to secure return shuttle from airport.

• Paul L.Jan 13, 2023

  Arrived back at Long Beach airport on 1/9/2023 and called the hotel at approx 9:20pm to pick me up with the number found in the email confirmation. I had to call the hotel 5 times and went through the automated voice prompts to attempt to speak to someone on the front desk after being on hold for a few minutes, the voice prompt instructed me to leave a voice message, which I did 2 out of the 5 times. The other 3 times I just hung up. Finally on 6th attempt, someone actually picked up the phone and I made the request. The shuttle finally came and picked me at 10:15. I stood out in the rain waiting for the shuttle for more than 45 min. Worse experience ever because the hotel doesn't pick up their phone and non apologetic.

• Mary B.Jan 01, 2023

  Fast shuttle, good security guards, and quick service.

• Kimberly S.Dec 30, 2022

  Please post the shuttle number for return. My husband had to call a taxi because we did not know who to call for airport pickup. It wasn't in any of the information for our reservation.

• Diane R.Dec 25, 2022

  Excellent easy and prompt shuttle service

• Diane R.Dec 25, 2022

  Excellent easy and prompt shuttle service

• Gina K.Dec 18, 2022

  We appreciated being picked up quickly after our long flight back home, The bus arrived in only 5 minutes after we called for pick up. Great service!

• Andrew T.Dec 15, 2022

  i went back to your parking at 9pm and realized that my car catylic converter was stolen. i had to call towing and back to my home 3am in the morning. it was a terrible/nightmare experience.

• Janna G.Dec 15, 2022

  Easy! Great parking price per day, helpful office staff and frequent pick up and drop off. Both shuttle drivers very nice and helpful.

• Richard A.Dec 12, 2022

  It went from Good or Great to actually Below Average because when I arrived I waited almost 1/2 hour for the shuttle pickup and it was very cold at night! I had to call Holiday Inn/ Stay Bridge to ask if a van is coming! Meanwhile, the Marriott Hotel shuttle was waiting and as soon as they picked up their passengers and leave, they have another van arriving! I was told by the driver, when I got dropped off the airport, the shuttle van comes every 15 minutes until 10 pm but when my wife called she was told we were suppose to call once we landed! I over heard the driver talking to the dispatcher that he was at the end of his shift but was told to pick us up because the driver who was supposed to pick us up was not there! This is not very reliable to us staying in Holiday Inn or using the Parking when being picked up at the airport. I still had a pleasant experience when I was dropped off at the airport and if it wasn’t for that, I would leave a much lower review!

• Debby P.Nov 30, 2022

  They called Lyft as the shuttle wasn’t working at 8:30 pm.

• Byron B.Nov 30, 2022

  No issues with parking & security.

• Cynthia Z.Nov 29, 2022

  Very easy to park. Driver of the van was awesome helped me and my sister with our luggage.

• Cynthia B.Nov 29, 2022

  I was pleased with the parking area and the shuttle service to the airport. On the return trip I left my purse in the shuttle and I walked back to the shuttle and ask if it was in the van, he got out and it was in the back of the van. ??

• Timothy T.Nov 28, 2022

  the shuttle driver Miguel was the best!!!!!!!!!!!!!

• Jayden L.Nov 25, 2022

  Getting on a shuttle in and out if the airport was a breeze. Thanks!

• Donald A.Nov 23, 2022

  Would prefer covered parking for stay beyond 5 days. Not real sure about security at this location.

• Linwood J.Nov 20, 2022

  Worked well; I’d park there again.

• Debby C.Nov 17, 2022

  Pick up wasn’t great. They would not answer the phone

• Tracey F.Nov 16, 2022

  Ease of booking, prompt & courteous shuttle

• Bucky M.Nov 02, 2022

  Easy and convenient and good customer service. Will definitely use your service again and tell my friends about your service at Long Beach Airport.

• Mark C.Nov 02, 2022

  When I arrived in Long Beach, I called the hotel to notify the front desk that I needed a pick up. After waiting on hold for about 8 minutes, he stated the driver would be there in a few minutes. 25 minutes later, I called back and he stated that the driver was on a break and would be off in 20 minutes. I explained I had called earlier and he said we could take other means to get to the hotel and he would pay for it. We arrived at the hotel and told him we took an Uber. He said it had to be a taxi. Ultimately, it cost $20.08 for the Uber and it took an hour to get back to the hotel to get my car.

• Olivia S.Nov 01, 2022

  Was a great experience, was fast and easy.

• Olivia S.Nov 01, 2022

  Was a great experience, was fast and easy.

• Roberta B.Oct 28, 2022

  Well organized, easy check in and easy parking. The shuttle was especially convenient both ways to and from LGB airport. Your staff was helpful and friendly. Thank you! We will use you again.

• Temmo F.Oct 25, 2022

  It wasnt bad, it wasnt good...I think more signage for parking is needed it was a little confusing where to park for airport parking.

• James L.Oct 22, 2022

  First time user - Easier than expected - Will use again

• Jensen C.Oct 18, 2022

  Price was great for covered parking and hotel was very close. We never waited more than 5 mins for the shuttle to and from the airport. Just make sure you walk in to staybridge suites to check in for parking and then call them from the airport for the shuttle (instead of holiday inn LGB airport)

• Ben H.Oct 16, 2022

  The top spaces are for cars that you hate and want to get the bottom scratched up as you go from the ramp to the parking spaces. You can see all the damage in that area on the concrete.

• Elizabeth K.Oct 10, 2022

  The lot was easy to find and access. Shuttle service to and from the airport was not great - the 5:30AM shuttle didn't come until 5:45AM (we, and others, specifically chose this parking because it had the earliest shuttle service). The return shuttle from the airport to parking took 40 minutes to come.

• Dolores W.Oct 06, 2022

  1st time using the parking lot for LB airport. Very efficient. I will use the lot again fir my next trip. Thanks!!

• Mark W.Oct 05, 2022

  Parking was not so clear on the steps, but we figured it out. Upon returning, we called as they requested: it took 40 minutes and 5 more calls before we got the ride to parking

• Derrick B.Oct 01, 2022

  The belive you should let the passengers know that the shuttle stops running at 10pm and that you have to catch a cab back from the airport.

• David C.Sep 29, 2022

  Great clean secured parking. Had a 3 hour flight delay. When i was ready to leave the airport , i called for the shuttle and the shuttle arrived shortly after. Would definitely use this extended parking again. Would recommend.

• Jayme C.Sep 26, 2022

  parking was good and easy; only thing that would be nicer is if shuttle could come faster; called hotel to pick up; told that shuttle was busy and might need to take a taxi they said; they then said shuttle would be there in 20 min.

• Janis H.Sep 25, 2022

  Everything was easy, from leaving the car, taking the shuttle to the airport, and taking it back to the hotel. We would definitely do it again!

• Karl K.Sep 25, 2022

  Overall, parking was a good experience. This was our first time using this parking option, and on arrival, the staff was great at going over the procedures. The bad, upon returning we called for pickup and no one answered the phone. I tried several times and got an automated answering system. I went through the loop at least a half a dozen times before hanging up. After 4 such calls, I gave up and called the Holiday Inn, and they assisted in getting up picked up.

• Brian L.Sep 21, 2022

  Simple easy affordable and efficient

• Vivian M.Sep 20, 2022

  Great location. So easy to leave my car there when I’m flying out of Long Beach.

• Judy R.Sep 14, 2022

  Great experience. The shuttle drivers were nice people. Easy experience

• Demetrich S.Sep 13, 2022

  It's very close to the airport with good pricing.

• Albert L.Sep 12, 2022

  Waited for over an hour for the shuttle to pick me up when I arrived. Had to call the hotel.

• Melissa B.Sep 07, 2022

  Safe, easily accessible, and was able to park in the structure. Shuttle service was great! Overall, this was a great choice for long term parking.

• Kelvin B.Sep 07, 2022

  The parking and shuttle to the airport was great. However, when I arrived at LGB, there was no shuttle for 40 minutes. I called customer service numerous times and put on hold. I almost ordered a Lyft but the shuttle finally arrived. By that point, waiting passengers barely fit on the shuttle.

• Gabriela T.Sep 06, 2022

  Great value! Can't beat the price and the airport shuttle with a friendly driver, included.

• Mayte E.Sep 06, 2022

  Although it was easy to find a parking spot I will say that the instructions were not clear like provided. *Note you will have to go into the hotel lobby and register your car and a shuttle will take you to the airport. No parking attending is at the location like it states. There are no instructions regarding how and when you will get picked up from the airport. You must call the hotel and request a pick up from the shuttle when you arrive. It usually is supposed to take about 20 mins. I waited 30 mins and I called the hotel back only to have been told that the original shuttle I requested actually had a delay and I would have to take a local taxi and then the taxi would receive a voucher from them at no cost to me. Pretty disorganized and poor communication. Oh and I had food randomly thrown on the side of my car.

• John S.Sep 01, 2022

  The process was miserable. We waited longer than the published time for the driver to pick us up even though the van and the driver were there and available. On our return we again waited longer than posted. We were picked up after two phone calls to the hotel that provided very little assistance. The ban and drivers both time very pleasant enough. My issue is more with the process than the actual service.

• Don S.Sep 01, 2022

  The entire process from online reservation, customer check-in, and designated parking was comprehensive and professionally outlined. What my wife and I appreciated was the prompt, courteous and friendly service by our shuttle bus driver. Needless to say he got us to the airport not only ahead of time but made our shuttle trip enjoyable and set the tone for the remainder of our trip! He is certainly a great asset and a fine ambassador to your company! Thank you!

• Ajax I.Aug 26, 2022

  Didn’t like having to call and request the shuttle when returned. Had to wait over 30 minutes at airport. Rude employee on phone. Left sunglasses at hotel and employee never called me back.

• TRIEU N.Aug 23, 2022

  When we parker our car at the hotel and waited for the shuttle to the airport. Customer service told us the shuttle will be arrive in 1 hour. How come it was long wait to take the shuttle? So we had to take Uber to the airport to catch-up the fly.

• Tracey F.Aug 20, 2022

  Ease of parking, convenient to airport. Would just suggest updating actual address to Staybridge Suites instead of Holiday Inn.

• Robert H.Aug 19, 2022

  Parking was easy and well-managed.

• Charles G.Aug 16, 2022

  People at hotel were just fine. When we arrived at the airport there was no shuttle running. After an hour I called the hotel and they said no shuttle running. I had to take a taxi. So you guys owe me a $12 refund

• Kathy S.Aug 12, 2022

  The drivers are wonderful, the cost is reasonable and the process is very organized!

• Randy M.Aug 11, 2022

  Very easy, friendly staff, shuttle was very prompt

• Daniel E.Aug 07, 2022

  Parking and shuttle for departure was easy. On return we called for the shuttle and when arrived it picked up another party in the rideshare area. We flagged him down but had to wait another 20min before an empty shuttle returned

• Linda S.Jul 30, 2022

  Booking was confusing. My confirmation showed payment on a card other than mine. Plus, I had previously booked my parking with Global which I cancelled with them. When I called back to confirm that cancellation I was told if I canceled that reservation it would also cancel the reservation I made with you. Very confusing once again. The actual parking and shuttle experience was great.

• Linda S.Jul 30, 2022

  Booking was confusing. My confirmation showed payment on a card other than mine. Plus, I had previously booked my parking with Global which I cancelled with them. When I called back to confirm that cancellation I was told if I canceled that reservation it would also cancel the reservation I made with you. Very confusing once again. The actual parking and shuttle experience was great.

• Andrew T.Jul 27, 2022

  Holiday INN is a horrible place to park your car. When I came back from my trip, my catalytic converter of my was gone. The parking place has no security or anything to protect customer from thieves to steal parts of your car. This parking place is the worst parking I have ever experienced. The loss of my car's catalytic converter gave me a lot of grieves. NEVER EVER PARK MY CAR AT HOLIDAY INN AGAIN and save yourself from trouble, don't park your car at this place because you don't know what happens to your car when you come back from your trip. I could give this place a 0 start if I could.

• EDGARDO R.Jul 22, 2022

  very close to the airport and the shuttle is very convenient

• Olivia W.Jul 14, 2022

  the shuttle took way too long which was extremely inconvenient

• Nicholas C.Jul 13, 2022

  Super easy and everyone very nice and helpful.

• Troy N.Jul 12, 2022

  Good amount of parking. Seemed to be the best price. Holiday Inn is a short shuttle ride to the airport. The drivers were courteous.

• Juan M.Jul 09, 2022

  Great!! Shuttle was on time and no parking headache.

• DeAun S.Jul 05, 2022

  Hotel and shuttle staff were incredibly nice. Check in was organized and very easy. Would definitely book again through this vendor at this location.

• Stephanie H.Jul 03, 2022

  Worked out perfect, as usual! Tipped the shuttle driver. All fast and efficient

• Richard K.Jul 02, 2022

  It was convenient and the price was right. They ordered and paid for a cab to get us to the airport as their van was busy elsewhere, and they came and picked us up and took us to our car on return with no issues.

• Geraldine Y.Jul 01, 2022

  Super easy! There was just a little wait for the shuttle going to the airport but not bad at all!

• Michael B.Jul 01, 2022

  Quick and convenient, loved price

• douglas h.Jun 28, 2022

  I believe instapark sells more reservation than parking spots !

• Robert R.Jun 27, 2022

  I had never done this before...but it turned out to be very simple and I will definitely plan to do this when I fly.

• Almarie Polk J.Jun 16, 2022

  This was one of the smoothest airport parking experiences for us. The front desk staff was very accommodating and made sure we made it to LB Airport on-time. One call on our return resulted in a prompt pick-up by an extremely courteous driver! Will definitely do this again.

• capreece s.Jun 16, 2022

  Shuttle service on time. Easy access to and from the airport

• ERNESTO S.Jun 14, 2022

  Keep up great service and very close to airport.

• Hanneka W.Jun 11, 2022

  Shuttle was supposed to run every 30min on the hour. Showed up at 9:25 and shuttle didn’t show up until 9:45. Were told to call for pickup when we returned. Tried calling several times and no one answered. Had to pay for a cab to hotel to get our car. Would not recommend parking here due to horrible shuttle service.

• Grant H.Jun 10, 2022

  I was dropped off and picked up at different places on the center island at the airport, leading to confusion. The vans headlights were broken. The driver smelled of pot . But parking was cheap!

• Kari H.Jun 07, 2022

  Friendly service, from hotel employees to shuttle drivers! Will definitely park here again!

• M K.Jun 06, 2022

  Easy to find. Self parking was easy. Shuttle ran often.

• Wendy F.Jun 06, 2022

  Good shuttle service, friendly front desk staff, made it to and from airport without delay

• Pam K.Jun 04, 2022

  This was my 3rd or 4th time using the Holiday Inn parking. It’s very affordable and convenient. I give you ⭐️⭐️⭐️⭐️⭐️

• Anthony D.Jun 02, 2022

  Worked out very well. When shuttle wasn't available to go to airport, they called me a cab and paid for it. On return, I called when the plane landed, and shuttle picked me up promptly.

• Christie C.Jun 01, 2022

  Very easy. Would use this location except that I am moving! This was so much easier than lax.

• Roberta B.May 30, 2022

  The hostess at the Holiday Inn front desk was very helpful and courteous. There was plenty of parking available. A taxi was ready in 5 minutes that took us to the airport. A taxi was easy to find at the airport to take us back to Holiday Inn. It was perfect. We will use this service again.

• Philip S.May 28, 2022

  Fast entrance and exit from parking lot. Pickup ends at 10 PM from airport so please be aware of this fact. Overall wise chose!

• Gloria B.May 27, 2022

  It was super easy and convenient.

• Florence V.May 24, 2022

  It was smooth and fast I will Definitely use it again.

• Gail V.May 20, 2022

  Parking the car and taking the shuttle to the airport was quick and easy. I had to call twice and wait about 30 minutes for the shuttle to pick me up from the airport. Overall a good experience and I would park here in the future.

• Johanna M.May 19, 2022

  It was a very smooth experience. Showed up, parked the car, got a parking pass, got on the shuttle and went to the airport.

• Kristina B.May 18, 2022

  Everything was great except getting a hold of the hotel to send the shuttle on our return. The number listed was disconnected so I had to call the reservation line and get transferred to the hotel. Once I got ahold of the hotel they sent the shuttle and everything was great.

• John R.May 17, 2022

  So easy. Staff was very nice. Highly recommend.

• michael k.May 17, 2022

  everything went smoothly. Drivers were courteous and on time.

• Linda K.May 10, 2022

  Catalytic converter stolen from lot

• Robert S.May 10, 2022

  only issue is with the phones not being answered so we unsure of when the shuttle would arrive at the airport to pick us up. I think they said it was a power outage.

• linda e.May 09, 2022

  Got back to Long Beach airport when arrived back from trip. Tried to reach Holiday Inn Long Beach to be picked up to get car. Could not reach hotel. We had to take Uber at $17 cost. We were told phones were down at hotel. Terrible experience. Were told shuttle bus driver was told to go to airport and check for customers but he did not. Feel I am owed a credit for Uber.

• Dennis H.May 07, 2022

  Easy back and forth to airport. Hotel staff very accommodating

• Theodore T.May 05, 2022

  Was easy to use. Very helpful staff.

• Martha M.May 04, 2022

  Easy check in. Good shuttle service. Close to airport.

• JACK H.May 02, 2022

  It was great I would use again. Friendly staff and driver.

• Lynn H.May 02, 2022

  It was great no complaints service was fast.

• kenneth g.Apr 26, 2022

  great parking close to the airport

• Paul A.Apr 25, 2022

  Facility would not accept our vehicle. Need refund.

• Helen N.Apr 12, 2022

  Well organized at the Holiday Inn and very convenient to LGB

• Siva V.Apr 12, 2022

  Excellent service and easy access to Airport and shuttle service is very good. Overall very satisfied

• Fernando H.Apr 11, 2022

  Easy access and great service!

• Donna B.Apr 09, 2022

  There were no instructions on how to get the shuttle back to the hotel from the airport when we returned. We ended up having to pay an Uber to take us to our car. Better instructions would be helpful.

• Scotty N.Apr 05, 2022

  Great services, quick and easy

• Molly B.Apr 04, 2022

  Easy access in and out. Will definitely use again next time.

• Heather M.Apr 03, 2022

  No wait time for shuttle departure and arrival. Friendly staff all around!

• Heidi C.Apr 02, 2022

  Some covered parking available, close to the airport. Shuttle service.

• Yogesh S.Mar 30, 2022

  It will be a good idea to give the hotel telephone number for contact on arrival.

• Kristopher K.Mar 28, 2022

  Finding an actual parking spot was simple. I was able to board a shuttle to the airport almost immediately. Pickup from the airport this time was much better. On my previous visit in 2021, I had to wait over 30 minutes for a shuttle. This time I probably waited less than 10 minutes from the time I called the hotel. All shuttle drivers were helpful and friendly.

• Spencer S.Mar 26, 2022

  Do Not park your vehicle here! My catalytic converter was stolen while parked at this lot.

• Spencer S.Mar 25, 2022

  My van had the catalytic converter stolen from it. This parking lot is obviously unsecure. DO NOT use this place to leave your vehicle!

• Michael H.Mar 16, 2022

  Great location near LGB, very fair pricing and free shuttle. They've got it all. This Holiday Inn is my go-to for Long Beach airport parking.

• Gabriel M.Mar 03, 2022

  Very convenient Location the shuttle ran every 10 minutes like clockwork very easy experience with kids.

• Janice A.Mar 02, 2022

  Very impressed with the ease of parking and getting the shuttle to/from the airport. Staff at the Holiday Inn Long Beach Airport were friendly and efficient we will definitely use this service again!

• Tahia H.Mar 02, 2022

  easy park, great, timely shuttle service

• sherry l.Mar 02, 2022

  This is really a great place to park! The original email I received said to scan the barcode. There is no barcode needed, you can park anywhere on their property, but you have to go inside, show them your confirmation and they give you a card to hang on your rear view mirror so you are not towed. The shuttle service was fabulous, less than a mile from the airport so only took minutes to get there. Dropped right at the entrance, really great. Shuttle driver suggested we call when we returned which we did and they were there within 10 minutes. Only reason I only gave 4 stars instead of 5 was the confusion about the barcode and where to park. If they just told you that in the beginning, it would have been flawless. Saves you $9.00 a day from parking at the airport. Loved it!

• Carrie M.Mar 01, 2022

  The shuttle driver got me to the airport on time for my flight and picked me up from the airport 19 minutes after I called. The parking area is safe and secure which is important to me. I just wish the daily rate was a little bit cheaper since I was gone for 10 days.

• Krystle G.Feb 22, 2022

  Easy to check in and park. Spacious spaces. Shuttle runs every 7 min. Quick ride to the airport. Highly recommend

• Laurie C.Feb 14, 2022

  Miguel was an excellent shuttle driver!! Great service and very easy. Thank you!!

• MICHAEL K.Feb 12, 2022

  Good location to airport and reasonably fast shuttle service

• andrew b.Feb 09, 2022

  Very convenient, friendly drivers and staff at the desk.

• Tammy T.Feb 07, 2022

  Very convenient and easy. The shuttle was prompt on both legs of the trip.

• Robert B.Feb 04, 2022

  No problems start to finish. Will use again

• Andrew B.Feb 03, 2022

  She was helpful at the hotel desk.

• Sharon M.Feb 01, 2022

  Could not have been easier, parking was available in the covered structure which was a plus, the shuttle was readily available and quick to get us to the airport and pick us up on our return. We will be using this service again :-)

• Socorro C.Jan 30, 2022

  I had a great experience parking at Holiday Inn Long Beach. Parking is very safe and very close to Long Beach Airport. The shuttle drivers are very friendly.

• Socorro C.Jan 30, 2022

  I had a great experience parking at Holiday Inn Long Beach. Parking is very safe and very close to Long Beach Airport. The shuttle drivers are very friendly.

• J C.Jan 26, 2022

  Very easy and friendly drivers

• Gary C.Jan 26, 2022

  So easy, close to the airport, and excellent service at the hotel.

• Brian C.Jan 25, 2022

  Great location and ease of access to get there. Close to the airport and quick shuttle service

• Melissa M.Jan 10, 2022

  Parking experience was great the email and reservation communication was very confusing. I received one communication from parking access and one from Instapark. I thought I had made a duplicate so I cancelled one but I only had one so didn’t have a reservation at the last minute. I then made another and again got a confirmation from both again. I called and rep explained it. Very confusing process.

• Melinda N.Jan 03, 2022

  Parking was easy to find - found a covered space and drop off and pickup by the shuttle was within 30 min of the promised time and I would use this option again.

• Jessica F.Dec 28, 2021

  I was nervous my whole trip that my car would be towed. I was not sure where I was supposed to park. I prepaid for a spot. Thank God your shuttle driver told me I was ok. All I saw was “Will tow” signs everywhere.

• Maria M.Dec 22, 2021

  Very happy, next cruise I’ll make sure to park here again. Only thing is that there’s no shuttle to the Cruise Terminal, other than that, all was great! Thank you

• Kelvin B.Nov 29, 2021

  The easiest process ever to park my car at/near the airport. Thank you all for your assistance. :)

• Manish B.Nov 27, 2021

  Awesome service overall. Very easy to park. Very easy and quick ride to airport and pick up from airport was also very quick. Only 3-4 minutes ride to Long Beach airport. Very courteous and helping staff at Holiday Inn. I’d give 10 stars if that was an option.

• Philip B.Nov 23, 2021

  Ez in, quick shuttle, friendly folks. I will certainly go there again.

• Becky O.Nov 17, 2021

  Very quick and easy. Shuttle was on time and only about a 5 min drive to airport. Would definitely use them again .

• Cheryl G.Nov 15, 2021

  Very quick airport transfer and pick up! Parking structure was covered. I will definitely recommend!

• Michelle J.Nov 14, 2021

  I have used this same location twice and both times I had to get a cab. The shuttle does NOT run every 30 minutes. I gave it 4 stars because they do shuttle you to the airport very quickly and parking is easy & reasonable.

• Woodward L.Nov 12, 2021

  Very good service from Holiday Inn, did not take long to have shuttle to drop off and pickup.

• Sharon H.Nov 11, 2021

  My return flight arrived and there was no shuttle...I waited 20 minutes an tried calling Instapark...NO ANSWER...called hotel and was told that shuttle driver was on lunch!...took taxi to my car (paid by hotel)...better planning would help a great deal...don't go to lunch if you have scheduled pick ups!

• Teresa G.Nov 10, 2021

  Shuttle was broken. Had to wait in line for a taxi.

• Huey N.Nov 09, 2021

  I had a great experience parking at the holiday Inn! Customer service was exceptional! When we got there the shuttle was out running their routes. Instead of us having to wait they called and had the taxi took us to the airport. It was unexpected and they certainly went above and beyond for their Customers! I will definitely park there again and will refer my friends and families to park and/or stay there!

• Pam K.Nov 06, 2021

  We had a great experience - this was our second time parking at Holiday Inn. It’s super simple, fairly priced, and only minutes away from the airport. What’s not to love? Do it!!

• Lisa M.Nov 05, 2021

  One suggestion - give the Holiday Inn local direct phone # on your website. I could not find a local number to call for pickup when upon my return. Otherwise, I highly recommend the long-term parking option at the Holiday Inn Airport hotel. The Holiday Inn staff and the shuttle driver were helpful and caring. It's ideal and I will choose to park here again.

• Lauren B.Nov 04, 2021

  Close to airport and easy transport to/from. Would definitely use the service again. The only reason I have 4 stars instead of 5 was the paperwork I received on how to park my car upon arrival was not a accurate. The paperwork i was emailed said I needed to scan a barcode upon arrival and that was not true. I had to go in to the hotel to get a parking pass, sign in, etc. The instructions could have been better for sure as I spent 10 mins driving around trying to figure out where to park. Besides that it was great!

• michael g.Nov 04, 2021

  Everything & Everyone was great will definitely use them again

• Robin D.Oct 30, 2021

  I frequently use this service. At least 4 to 5 times a year. The great service is consistent! Do you give out discounts for frequent clients? I’m a loyal customer

• Robert M.Oct 29, 2021

  I was surprised how easy it was to park, how easy it was to get the shuttle both to and from the airport, and how good the parking accommodations were. We even got to park in covered parking which was a bonus for sure! The shuttle drivers were good both ways.

• Kathy M.Oct 27, 2021

  Van was readily available & made trip to the airport easy.

• Sharron G.Oct 25, 2021

  It's a great feeling to know your car is parked in a secured parking area when you are out of town for a number of days

• Sharron G.Oct 25, 2021

  It's a great feeling to know your car is parked in a secured parking area when you are out of town for a number of days

• Sharron G.Oct 25, 2021

  It's a great feeling to know your car is parked in a secured parking area when you are out of town for a number of days

• Dave R.Oct 24, 2021

  It went great for the most part. The only hiccup was when we got back there wasn’t a shuttle. I called Instapark and was put on hold for at least ten minutes. Then I had to look up the number of Holiday Inn and call them to have them send a shuttle. If Instapark had told us this, and given us the number to call, or even if they had answered my call, it would’ve saved me a huge headache. Ironically they called me hours later to see if I needed anything.

• David L.Oct 22, 2021

  we were told that a shuttle would come by the airport every 30 on the hour and half hour. No shuttle came for a half hour so we called both instapark and the Holiday Inn. No answer on either number. I ended up running to the Holiday Inn at 9:30 pm to retrieve my car. Probably putting myself in danger. Would you use instapark again?

• Julie J.Oct 20, 2021

  Shuttle from hotel was running late, so I was told to take a Yellow Cab and the yellow cab would get a voucher. The cab driver was so annoyed because he said he wouldn't make any money from the ride. He complained about the shuttle drivers and the unfairness of the situation.

• Mary D.Oct 19, 2021

  The parking was safe and convenient!!! The shuttle driver was accommodating. On our return trip the shuttle promptly pick us up and dropped us off in front of our car.

• JOSIE C.Oct 16, 2021

  excellent service, luv the shuttle drivers always helpful and friendly

• Jimmie R.Oct 14, 2021

  it was fast and easy. Very close to the airport and freeways.

• Laura M.Sep 28, 2021

  The shuttle did not come every 15min as noted.

• Mary D.Sep 22, 2021

  Easy and convenient! Upon our return, the shuttle arrived about 10 minutes after we requested a ride!

• Sherri P.Sep 22, 2021

  Very simple to use, saved a lot of money

• Michelle J.Sep 12, 2021

  Quick and easy. Saved me significant money compared parking at airport. Parking lot was secure and covered. Will park here again when I travel in the future

• Deborah F.Sep 09, 2021

  Booking was easy. Disappointed in shuttle service. Arrived a little after 5am for a flight at 7am. Check in and parking was easy. Staff at hotel nice. Several people waiting also for shuttle to airport. Shuttle was supposed to leave at 5:30. Driver didn’t show up. Employees in lobby had to get taxis for all. Return flight was better. Shuttle arrived at airport in timely manner. Read other reviews of same thing happening. Hopefully they fix this issue.

• Aria V.Sep 08, 2021

  Shuttle didn’t come to pick me up at the airport after waiting over half over. So, I had to take a taxi to the hotel.

• Nita N.Sep 07, 2021

  Super easy and convenient. Very affordable!

• Daniel R.Sep 03, 2021

  Horrible...My Mom was hospitalized,I had to cut my vacation short,Called several times and was unable to get a refund.. YOU SUCK !! NEVER AGAIN

• Pamela S.Sep 02, 2021

  Easy drop off and pick up. Car was safe and staff was great! Will be the back.

• William B.Sep 01, 2021

  The go to for Long Beach Airport overnight parking. Make your reservation online, drive up & park, check in, shuttle to the airport, done.

• John S.Aug 31, 2021

  Easy to setup, easy to drop off, easy to pick up. Easy.

• Donald R.Aug 28, 2021

  Easy to get in and out. Good value for price.

• Alan D.Aug 26, 2021

  Had to call Hotel twice for pickup at airport. They don't keep the schedule! Waited at the curb 50 minutes at airport for pickup and no apology.

• Donna M.Aug 24, 2021

  So convenient to airport and the shuttle person was very helpful!

• Anita H.Aug 23, 2021

  Shuttles run on time. Convenient location next to Long Beach airport!

• Christy H.Aug 20, 2021

  Dropping off was fine and the shuttle was on time. Co9ming back was a different story... after waiting awhile, we called the Holiday Inn and were told there was NO shuttle that say and to take a cab to the hotel. The cab driver insisted we pay him and I was reimbursed.

• Xuan L.Aug 18, 2021

  Good location. The services are excellent.

• Rebecca R.Aug 17, 2021

  the shuttle driver never came to pick us up, there were no taxis at the airport so we had to take a Lyft and they refused to reimburse us.

• John T.Aug 16, 2021

  would definitely purchase it again

• Malulani D.Aug 15, 2021

  Their shuttle is very small and carry only 8 people at a time. So We had to wait every time (to airport/from airport) a couple of times because always big families were ahead of us. Besides that, it was useful.

• Earl P.Aug 14, 2021

  Only problem is the receipt said "Shuttle every 15 minutes." After 15 minutes called for ride and was advised you do have to make the call, the shuttle is not every 15 minutes.

• Randi O.Aug 09, 2021

  At first I was confused about how to park but just checked in with the hotel lobby staff and they gave me a permit to hang in the car. The only thing is the staff wasn’t clear about where to park as there are 2 hotels sharing 1 lot, and patrons can get towed if they park in the wrong lot. The shuttle bus driver was so kind and helpful, he pointed us to a parking spot and directed another patron to a spot where he didn’t get towed. He also gave us a phone number to call when we landed to ensure that the hotel would send a shuttle. Would go back again, thanks.

• Catherine M.Aug 09, 2021

  All went well when we arrived and parked. We took the shuttle to the airport with no problems. When we returned, the shuttle never picked us up. We called, were told the driver was on his way, he never arrived. We ended up calling a Lyft to take us to the hotel. When we arrived, the shuttle was parked at the hotel with the driver just sitting there.

• Shannnon H.Aug 01, 2021

  great thanks. all worked out well.

• Douglas H.Jul 27, 2021

  Perfect! The hotel shuttle was an issue, but they paid for a cab !

• Brook G.Jul 24, 2021

  There is no parking attendant as mentioned in the parking confirmation. Check-in instructions from Instapark were poor. Holiday Inn shuttle driver was out sick, so had to wait for a taxi. On return, called hotel twice regarding shuttle which was not running every 30 minutes as noted on the Instapark confirmation.

• Celeste S.Jul 24, 2021

  easy to find. very close to airport. somewhat secure area. The return was not as easy as the shuttle back to the hotel would only come every 30 minutes..we missed it by a couple of minutes and after a long flight, you don't want to sit around and wait more. But overall, a good value.

• Wendy S.Jul 20, 2021

  Polite team. Thank you very much.

• Ninette R.Jul 19, 2021

  Great service & Chris was great too!

• Tanya P.Jul 18, 2021

  Great experience! The process was so easy and we got to the airport and back quickly. Drivers were very kind!

• Susan S.Jul 16, 2021

  Convenient Close to airport. Shuttle diver was very friendly helpful and pickup time going both ways was very minimal

• DeNea C.Jul 13, 2021

  Overall, my experience was average. The location was easy to access and close to the airport. The only issue I had is it's advertised that a shuttle runs every 15-20mins, however; that is not true. I waited almost 1hr for the shuttle to pick me up from the airport when I returned.

• Stephanie T.Jul 12, 2021

  Truly best place to park and a very reasonable rate! Also, the staff was so nice and are willing to help call a cab after hours because the shuttle last stop was at 10:15pm. Definitely will park there again when flying out of Long Beach Airport.

• Daisy C.Jul 07, 2021

  The shuttle service was not available to pick me up from long each airport & take me back to parking location at Holiday Inn. I called the number & was told to take the yellow cab from long beach airport to holiday inn & the receptionist would give driver a voucher to pay him. I did this. As soon as I told driver where we were headed his demeanor changed. He did not seem happy to be taking us. Then in the car he started complaining. Saying that drivers don’t like taking anyone their because they don’t make money & they don’t get paid enough. Then he told me they don’t tip him so we have to tip him. It was a short trip but he complained through it all. At the end my my friend tipped him but I didn’t know since Iwas getting my bags from trunk. So then I tipped him & the driver never said oh your friend already tipped me. So he took 2 tips.

• Pamela S.Jul 01, 2021

  I was a little uncomfortable leaving my car at the Holiday Inn Long Beach Airport when I saw homeless encampments right behind the hotel. It made me worry my car was going to be broken into or stolen while I was away. Upon our return, we were waiting in the designated pick up area but after a time, we called the hotel to find out no one was doing pick up that day. Had we not called, we would have just been waiting at the airport for no reason. The hotel should advise people to ALWAYS call the number to make sure there actually is a shuttle running. Otherwise, the staff was very nice and courteous and we had no major incidents. I just couldn't in good faith leave a four-star or five star review due to these two pretty important issues.

• Doreen B.Jun 30, 2021

  Parking was a breeze. So easy, loved it!

• Eleuterio O.Jun 30, 2021

  It took the driver over an hour to pick us up after the initial call.

• Lakeisha M.Jun 29, 2021

  Parking and shuttle ride was very convenient. Literally right down the street from the airport. Shuttle drivers were very friendly and professional.

• Katie V.Jun 27, 2021

  Good customer service, quick check-in, parking with easy access.

• Renee A.Jun 23, 2021

  Very convenient and easy. shuttle to airport is provided and it made our trip so much quicker

• Marlon W.Jun 23, 2021

  Good experience overall. Wish the shuttle would come more often

• Stephanie C.Jun 20, 2021

  It was great! Very easy and a quick convenient shuttle to the airport.

• Marilu C.Jun 15, 2021

  Es la segunda vez que uso este servicio y estoy muy satisfecha y lo recomiendo ampliamente, gracias

• Cathey A.Jun 15, 2021

  I’ll use it again and let others know about it!

• YVONNE M.Jun 10, 2021

  Yes airport parking experience I’ve ever had. Thank you

• Pam K.Jun 10, 2021

  It was great. Fair price, easy to use, the shuttle was great. We’ll be using this again!

• Hitesh T.Jun 09, 2021

  Convenient location. Did not have to wait much for the shuttle.

• Alison B.Jun 08, 2021

  Initial parking and shuttle to the airport worked out really well, l was very pleased. However, my return experience was not great. After receiving my luggage, I called the hotel and requested the shuttle to pick me up. I had to wait about 55 minutes for the shuttle to arrive, which impacted the remainder of my day and made me late to an appointment. My e-mail from instapark about my reservation had stated that the hotel shuttle operated every half hour to the airport, however in talking to the shuttle driver, that is not an accurate statement. You must call to have the shuttle pick you up, and they do not come promptly. I will likely not use this service again - I save time using Uber/Lyft.

• Bryan G.Jun 02, 2021

  Shuttle driver was very professional and on time

• Tony B.Jun 02, 2021

  My family did not get a pickup from LB Airport. My son had to Uber to Holliday Inn to get the car. We called 800-851-5863 voice msg said it is out of business hour. We landed about 9:15PM on Sunday.

• Felicia D.Jun 01, 2021

  The parking area and overall process was great. However when we returned, the shuttle never arrived. We called the hotel to find out the status of the shuttle and we’re told that the driver had an emergency and we had to take a cab to the hotel. They paid for the ride but it was a great inconvenience.

• John B.May 29, 2021

  Great location and ample parking. This location was a bit confusing because there are no sign or designated parking area for Instapark customers. You need to check in with the hotel front desk and they give you a parking pass for your vehicle. You can then park in any hotel parking spot. The hotel shuttle service was reliable even though our return flight was delayed several hours and after 10pm.

• Kipp S.May 24, 2021

  The ride to the airport was fine. However the pickup from the airport was 30 minutes late. Told two different stories why. Hope it was a fluke

• Sandra M.May 24, 2021

  Very pleased. All personal were helpful and friendly. We used again and refer others.

• Eve E.May 20, 2021

  No problems with my vehicle. The only problem was waiting 50 minutes for the shuttle to the airport. He did come after waiting 25 minutes but he said he had to take one person somewhere so I was left to wait longer. Thank goodness I was there 3 hrs before my flight

• David K.May 18, 2021

  Excellent location. The shuttle driver was on a dinner break when we returned and the hotel immediately authorized us to take a taxi. Fantastic service.

• Derrick B.May 14, 2021

  Everything was on point. Th shuttle was on time with departure and arrival.

• Summer B.May 13, 2021

  Very easy, fast, and efficient. The shuttle was easy to locate and prompt.

• Jennifer N.May 13, 2021

  Quick and easy! Plenty of spots, covered parking is available, and the shuttle comes often and takes only a few short minutes to and from the airport.

• Douglas M.May 13, 2021

  Dropping off the car was easy, but when we returned to Long Beach airport on 5-10-21 and called at 9:15pm for a shuttle pick up, there was a recording telling us they were closed (closing time on the literature was 10:00 pm) and call back during business hours! We tried searching on line, and it all led us to the same number, which gave us the recording. We finally had to call an Uber to take us to the hotel to get our car. The kind lady at the desk reimbursed us for the $24 Uber ride (highway robbery for a one mile ride, but we had no other option).

• Calvin L.May 10, 2021

  Great service - so close and convenient to the airport - made everything so quick and simple! Would definitely use again!

• Tom S.May 06, 2021

  Parking was okay, the shuttle back from the airport was the problem... waited 30+ minutes after they confirmed that the shuttle was on the way, had to call them a second time to get picked up

• Robin D.May 05, 2021

  This was my second time using this service and I am totally satisfied and definitely would recommend it to my friends and family. Great, quick, and efficient

• Eli K.Apr 29, 2021

  Very easy to park, decent pricing. They even paid for my taxi from the airport as I arrived when their shuttle person was on lunch.

• Barbra G.Apr 28, 2021

  Holiday inn made it super easy and their parking garage is nice.. quick shuttles and great customer service!

• WESLEY M.Apr 26, 2021

  We waited over 35 minutes for the shuttle to pick us up at the airport. Then when we got to our car, someone crashed into the rear bumper causing extensive damage.

• Amer A.Apr 22, 2021

  Polite and courteous Agents at desk and safe parking.

• Hiromi A.Apr 21, 2021

  Easy access and friendly staffs.

• Josie C.Apr 17, 2021

  Excellent service with check in and pick up. Will recommend and use again. Awesome great job!!!

• Laura O.Apr 12, 2021

  Very close to airport, great shuttle service. Easy booking process, would definitely book again.

• Cindy P.Apr 12, 2021

  Very easy to arrange reservation and excellent prices to boot. Would definitely use again.

• David K.Apr 10, 2021

  Long line at front desk to check in upon arrival.

• Esteban A.Apr 05, 2021

  Easy drop off, quick ride to airport and pickup within 20 minutes on return.

• WESLEY M.Apr 04, 2021

  Easy procedure friendly service

• Doc H.Mar 28, 2021

  The shuttle “broke down” per the hotel manager but I later found out they forgot to pay the tags and didn’t want to drive it. This caused us to be late to our departure and on way back they promised a pick up time and when the shuttle got there it took a different family and refused to take us as promised. Park somewhere else!

• Kirk P.Mar 08, 2021

  Excellent experience. Shuttle had left on another non-airport run right before I got there so hotel called me a cab to get me to the airport, at their expense. Only half a mile to airport and return shuttle picked me up within a few minutes of my call. Covered parking available, not only open lot as advertised.

• Robin D.Mar 01, 2021

  Chris was my driver to the airport. This was a great experience. Quick, courteous and easy. I will definitely continue to use this service

• Thomas S.Feb 09, 2021

  Quick and easy... very convenient

• Martin C.Feb 02, 2021

  Very satisfied with overall service

• Jane N.Jan 05, 2021

  Great location. I can't understand why airport parking, in general, is so expensive in Long Beach.

• Lianne B.Dec 29, 2020

  parking was easy! took awhile to get a taxi however, since the shuttle was not running. Return - getting taxi at the airport back to hotel parking was much easier.

• Peggy R.Dec 08, 2020

  There are a few problems with your system. As a first-timer, I encountered a some difficulties upon my return. When I first arrived at the Holiday Inn, I was told there wasn’t a shuttle, that a taxi would take me and I should call for a taxi when I returned. The departure and securing my car in the parking lot was no problem. When I returned, I called the number on the voucher, gave my information to the automated service, and waited outside of the baggage area at the Long Beach airport, as instructed on the voucher. After 15 minutes, I called again and this time spoke to a live person, who told me that they didn’t take calls for Long Beach airport since there’s a taxi station there. I asked her where it was and she said, “I don’t know. Just ask someone.” Fortunately, I did find someone who knew; it was on the opposite side of the baggage claim area where I’d been waiting. In the future, I recommend having better informed help at key positions.

• Judith R.Dec 02, 2020

  Very easy and quick, with friendly and knowledgeable customer service at Instapark.

• Jerry G.Nov 24, 2020

  Great easy convenient place to park

• Joseph M.Oct 21, 2020

  Staff was great and very accommodating. They don’t have a shuttle but make the experience very easy.

• Robert K.Sep 29, 2020

  I end up paying a taxi driver over 15 bucks for my ride to the airport when they were supposed to get vouchers to the taxi driver. I never use the service again

• John H.Sep 18, 2020

  Solid performance by Holiday Inn. However, a definite glitch getting back to hotel to pick up my car via the Yellow Cab Co. This could be remedied with a bit more communication between the two parties.

• Fernando R.Sep 15, 2020

  No shuttle to or from airport even though the hotel paid for my taxi to and my friend brought me back after the return flight since there were no taxis. Also, hotel had no record of my booking.

• Ernesto M.Sep 13, 2020

  Location was convenient and the hotel representative made the check in process effortless.

• Peter L.Aug 17, 2020

  Very easy process. Friendly staff. The voucher for the cab was a plus!

• William D.Jul 06, 2020

  I wasn't aware that the hotel was not running any shuttles to the airport (as advertised). It makes sense due to Covid, but I feel there should have been some sort of notice. The front desk guy was very nice and apologetic and setup two cabs to come take us to the airport. The plan upon our return was to call the hotel and they would arrange a taxi van to come and pick us up. However, upon calling them I was told that no taxi's would be available for more than 30-45 minutes. Uber option was also the same. The hotel folks were nice and tried to expedite a taxi for the 1-2 mile ride from the airport. But again, they should be notifying that their shuttles are NOT operational. I would have gladly chosen to park and pay at the actual airport had I known this.