PARK & CRUISE 161 NW 6 STREET, Miami, Florida United States 33136

Customer Reviews (92)

• Hugh D.Feb 19, 2024

  Was told to park on 9th but no advised shuttle pics on 8th...more signage at port for return would be nice...other than that it was what to be expected...Thx

• Buford L.Jan 15, 2024

  Our ship came in and we were told someone would be there upon arrival. We were one of the first to get off the ship in Miami and no-one was there. We called the provided number and they said that they would "send' someone. Four calls and one hour later,,,,, a small van came to pick up 25 more that had also arrived. I will not use this company again!!

• Randy R.Aug 01, 2023

  Difficult to find the parking place and ones in place complicated to be understud in english To return, 10:20 am No shutle after more Than a 1h wait. We had to call a taxi. No answer on your phone ???? Voici mail ???

• Myleen F.Jun 20, 2023

  Getting there was very easy and well organized as they lined us up to load shuttles to go to the terminal. Getting picked up was a bit of a challenge because we had to call for service because it was about 10:30 and we didn’t see any vans. They thought they had picked up everyone. But once we called, they were nice and came to pick us up immediately. People must be reminded (more vocalized) to read the yellow paper they give you at the parking check-in because it has instructions that say the paper has to be waved in order for the vans to see you.

• Gerald B.May 04, 2023

  Worst parking experience I ever seen or had. Couldn’t find the place, wrong address. Took a couple hour to get pickup after cruise. I would never use them again.

• James K.May 02, 2023

  Finding the correct location when we got off the ship was horrible. People were standing in different locations waiting for the same WE PARK van. You need a better return process. Thank you

• Robert E.Apr 24, 2023

  Much better than I expected. Shuttles ran on time. Access to parking was easy. The vans were nice and clean and ran on time. Much better experience than I expected.

• april d.Apr 17, 2023

  it was overall an easy experience, better than I expected! The pick up was a little confusing to find because the van was behind buses, but it worked out!

• Gerald B.Apr 06, 2023

  It was very difficult to find, because the address was not the same as the parking garage. I couldn’t get through the gate. We had to wait for over an hour to get through on the phone to have someone pick us up. All in all it was the worst parking experience I have ever seen The facility was good and the driver was pleasant is the best I can say.

• Patrick O.Apr 05, 2023

  Pick up and delivery to the ship was very good. Pick up from the ship was very poor. We had to wait for over an hour. Once we were picked up, it was fine. The driver was very attentive and considerate. We will have to think twice about using We Park. Tks, Pat

• james K.Apr 05, 2023

  Gate problem, 1 hour wait for cruise pickup…

• Rafael A.Mar 28, 2023

  Not enough busses. We were left twice by the drivers, both the departure day and the return day of travel. The drvers were very curtious and apologetic, but the wait was long.

• Nicholas D.Mar 27, 2023

  Waited an hour before we left for the terminal. Returning waited 40mins before we weee picked up.

• Clarence B.Feb 21, 2023

  For starters there was not anything that said this was instapark. Then after taking a chance that it was no attendant was available. We tried calling the phone numbers with zero success more than one time. We parked anyway but we were worried about our vehicle being there when we returned. Upon return we called for a shuttle only to find out there was no answer to IED the 800 number to no avail. Tried this many times while on the dock. Finally we called for a Lyft and got to our car thankfully. Had no idea how we would get out. After pressing button for help there was none. Then an attendant did appear and he opened the gate for us. So I have to assume that after you reading this you can understand why we were upset.

• Sylvie G.Feb 19, 2023

  Don't pay for this service, we waited one hour in the parking and we saw just one shuttle during that hour, we were about 50 persons waiting for the shuttle. We finallly decided to walk to reach the port. After the cruise it was the same, we waited at least one hour and we didn't see any shuttle from this company. It is horrible...

• Aaron W.Jan 24, 2023

  I had several issues with the service (specifically Wepark Miami). When we arrived home we went to the designated pick up area. We waited about 25 minutes in that area looking for the shuttle. I called to check to see the status and was assured they would be there. Consistently the other companies had shuttles there at a regular pace. Not one vehicle from Wepark passed that location in over an hour. I called again and explained we had been there an hour and there was not one of there vans through. I confirmed we were in the right spot. She had no idea where were were to be and kept referring that we needed to be where my confirmation paper said (which we were). She promised it was coming. Again, no vans came through. I called another time. This time they said to cross the street to the other side for pick up and they would be there in 10 minutes…Again nothing! I called again and I could tell the person on the phone was overwhelmed. She said Eric was 7 minutes away and would get us at the original location. So back all 8 of us went to the other side of the busy road. Eric never showed up. 15 minutes later a Wepark shuttle pulled up and to no surprise a mob of people tried to get on. The driver, Louis, said the van was full. He was absolutely not helpful and could have cared less about the situation. Again, we waited to get the shuttle back to our cars (we had 2 reservations). A last call for a pick up was made and she promised they would send another shuttle. We decided to jump a cab to the garage and just handle it ourselves. There was 2000+ people getting off the cruise boat that morning and when we picked up our group there was maybe 100 people still floating around. All other shuttle services had picked up their guests with no issues. The little we saved to park with Wepark was certainly not worth the cab expense and frustration of standing around for 1 hour and 45 minutes. We travel a lot and I have never seen a more poorly managed process.

• Diane D.Jan 04, 2023

  Waited in excess of 1 hour for a van! Another passenger and I had to commedere the 1 van we finally saw and demand he travel to the pick up site. Prior to that , 1 van departed before out eyes! Never again!

• William Z.Dec 22, 2022

  We had to wait 2-hours before the shuttle finally took us to the cruise ship!!! I worried that we were going to miss the boat. The lady assigning the shuttles completely ignored our line. I would not use them again !

• Mario T.Dec 18, 2022

  Close to cruise port. Easy ride to the port and back. Waiting time very short. All and all very good service.

• Jordan H.Dec 14, 2022

  There is no signage to indicate the location, and I had to call twice before speaking to an attendant on site to give me directions. On getting back to the parking garage from the port; I called several times to get picked up and it took more than an hour and a half to get picked up.

• John C.Dec 13, 2022

  I had to wait for 1 1/2 hours after parking in the facility, to get my shuttle to the port. Will never use this facility again

• Victor M. G.Dec 07, 2022

  I had a great experience. The process to get on the shuttle was easy and good staff. The parking garage was clean and secure.

• Vernay R.Dec 06, 2022

  Better organization is needed .

• Tracy H.Dec 05, 2022

  I ignored the negative comments and wish I had heeded them. They advertised shuttles to cruise port every 25 mins. When we arrived, there was a group of people already waiting for 35 mins with no shuttle in sight. I pulled up to ask if there was a certain area we were supposed to park (because the garage was completely full up several decks and we had a reservation) The person I asked was not actually the Instapark employee but a fellow cruiser. The employee was behind a podium, sitting on a bucket, staring at her cell phone. So I asked her if there was a certain area to park, she responded to keep driving around. We were able to find a place because someone else gave up waiting and left. 20 mins later we were finally boarding the shuttle. The folks who had been waiting now an hour were panicking they were going to miss the ship. My partner and I were horrified as a disabled person was forced to climb into the very back of the van, she was crying in pain while the employees were trying to help. A male client sat in the front seat watching, a man in the second seat watched blandly as well. I finally said, someone needs to move to let this woman sit in an easier seat. Then we boarded in the very back. Now it is 2:50 and the last ship boarding time is 3 pm. Just as we were pulling away, another couple arrives. They stop the van to wait while the couple searches for a parking space and walks to the shuttle. My partner and I decided to get out of the shuttle and drive ourselves to the cruise parking garage. Cruise parking garage is $25/day. If I can't afford $25/day to park in the cruise parking garage to have a MUCH MUCH easier boarding and departure experience, I won't take another cruise. This Instapark near the Miami Cruise Port was horrible in every way.

• Hardway S.Dec 04, 2022

  Location was perfect !!! Attendant should have informed us that the parking was on the 7th level and that they would require our license plate number. We we’re dropped off away from the elevator and we had to move our luggage two floors to get to our parking space. Attendant had to come over and let us out of the gate, we had no card or pass to get us thru. Drop off driver should have told us that we needed to wave the yellow paper for him to stop and pick us up when we return. Will certainly use you again, primarily because of your location.

• Pamela k.Dec 04, 2022

  1. When you get to floor 7, there was no signage or person to let you know to check in. It was other passengers advising. 2. They don't tell you to have your license plate number. So many people had to go back to take a picture of it. 3 Some people had confirmed emails showing that they paid but the woman couldn't find the reservation. 4. The woman and drivers barely spoke English which makes it difficult when most people in the line didn't speak Spanish. We just handed her my phone which had all the info. 5. The woman who checks you in, kept leaving. 6. Only 3 vans to take hundreds and hundreds of people to the terminal. 7. "We Park" did not take people to the terminal by a first come first to go. It was by size of the line for a boat. Our boarding time was 11AM, we got to the garage at 10:15 and got checked in with the woman by 11AM. We were in our line for our boat at 11:02. We were on Grandeur of the Seas, a smaller ship. We stood in our line until after 12:30. For those that were going on the Carnival Celebration, they only had a 15 minute wait. 8. You have people standing for hours in the heat who are elderly or have health issues. I am one of those people. There is absolutely no reason that I should have to wait 2 hrs in 90+ degree heat to get on a boat. 9. When we got back to Port, we were one of the first off the ship. We had to wait for over 45 minutes to be picked up. This is VERY poor organization. We have parked at many parking facilities for cruises and have NEVER experienced any problems like this. We have been on shuttles that ask which ship and drop off on a first come first serve basis and it worked great. After reading the reviews after getting off the ship, this has been going on for a long time. This explains the 1.7 star rating on Google.

• Pamela k.Dec 04, 2022

  1. When you get to floor 7, there was no signage or person to let you know to check in. It was other passengers advising. 2. They don't tell you to have your license plate number. So many people had to go back to take a picture of it. 3 Some people had confirmed emails showing that they paid but the woman couldn't find the reservation. 4. The woman and drivers barely spoke English which makes it difficult when most people in the line didn't speak Spanish. We just handed her my phone which had all the info. 5. The woman who checks you in, kept leaving. 6. Only 3 vans to take hundreds and hundreds of people to the terminal. 7. "We Park" did not take people to the terminal by a first come first to go. It was by size of the line for a boat. Our boarding time was 11AM, we got to the garage at 10:15 and got checked in with the woman by 11AM. We were in our line for our boat at 11:02. We were on Grandeur of the Seas, a smaller ship. We stood in our line until after 12:30. For those that were going on the Carnival Celebration, they only had a 15 minute wait. 8. You have people standing for hours in the heat who are elderly or have health issues. I am one of those people. There is absolutely no reason that I should have to wait 2 hrs in 90+ degree heat to get on a boat. 9. When we got back to Port, we were one of the first off the ship. We had to wait for over 45 minutes to be picked up. This is VERY poor organization. We have parked at many parking facilities for cruises and have NEVER experienced any problems like this. We have been on shuttles that ask which ship and drop off on a first come first serve basis and it worked great.

• Debra T.Oct 08, 2022

  Prompt courteous service. Convenient. Good value

• Norla C.Oct 06, 2022

  It just took a long time to get a ride when we arrived at the port.

• Tashawner N.Sep 26, 2022

  They NEVER picked us up from the port of Miami when we returned. We called twice and they told us “be there on 10 minutes.” We called back and it was going to straight to voicemail. Needless to say, we had to pay to catch a Uber to get back to the parking garage. What pissed me off the most was I was trying to make it to my nephew funeral and didn’t because the lack of their poor service! Highly NOT recommended!! Unprofessional!

• Kimberly C.Aug 24, 2022

  Parking pass was invalid, shuttle driver was rude

• Ronald D.Aug 09, 2022

  Everything going and returning was on time and very professional! I would definitely leave my

• Pamela W.Jul 21, 2022

  Nice and worry free parking. Quick and comfortable ride. Will use again

• Michael A.May 31, 2022

  arm would not rise to let me in- no attendant. driver would not allow me to get on bus, said i did not have the right papers! I did. I refused to get out of line 3 times-those behind me were becoming angry-I told him to call the police, my name did not come up on his screen-I continued to show receipt and conformation #. My media will get this parking HELL !

• Carlos V.May 24, 2022

  Parking was great, and transport was not a long wait. Parking is very hard to find, even with GPS. When GPS says you have reached your destination, you're on the other side of the block.

• Francisco D.May 24, 2022

  buena atencion y rapido traslado

• Joanne R.Apr 03, 2022

  Getting there and process was good. Coming back I could not get threw on phone to call them for my arrival ended up taking a taxi bk n cost me more money than I should of just parked across the street from port.

• diego r.Mar 21, 2022

  Hello they need to be more organized with the trasnportation going to the cruise we were waiting for 2 hours foe a van almost late to the cruise

• Kenn M.Mar 15, 2022

  Even though I didn’t appreciate we had to park in level 7, everything was great. Didn’t have to wait long for shuttle and drivers were pleasant.

• James Z.Feb 21, 2022

  the scan code to get out of the lot would not work and NONE of the phone #s supplied were answered and could not leave a message. Took 1.5 hours to find a driver to help just to get past the gate. Many other folks had the same problem. The gate would not recognize the code and could not get help. very frustrating and aggravating

• Dawn B.Dec 25, 2021

  waited 2 hours for shuttle to pick us up at the port. 4 shuttles went by that were full. Talked to port security and they called and the next shuttle had a few seats.

• Alina Wong E.Dec 21, 2021

  Good price. Everything on time.

• william s.Dec 15, 2021

  Everything went smooth. Nice secure garage.

• Orietta Y.Dec 14, 2021

  It was nice and smooth. Service was great

• Ivonne R.Nov 15, 2021

  Excelente el servicio. No tuvimos que esperar mucho. El chófer fue muy atento.

• Daniel L.Nov 08, 2021

  Difficulty with entry. Could not understand the attendant because of his heavy accent. The van driver was not very pleasant because we were his last passengers of the day and he seemed to be put out by us. I will not use this parking facility again.

• Michael G.Oct 31, 2021

  QR code did not work at garage. There was also no parking attendant anywhere. I was forced to pay twice for the parking, $60 for InstaPark that did not work and $100 to the garage. I will never use InstaPark again and will advise anyone else against it. I need a refund immediately. I can send pics of the garage receipt I had to pay because InstaPark barcode didn’t work.

• John S.Aug 15, 2021

  Waited over an hour for pick up. Finally called an Uber. Parking rate was great though.

• ann l.Jul 18, 2021

  I suggest that attendants text you when they are arriving @ terminal. We were bit given good instructions. We had to yo with another company since the driver was very late .

• Tom P.Mar 17, 2020

  Pickup at cruise ship was not good. Had to wait an hour until the fourth trip to get back to the garage. Otherwise it was good.

• Tatyana P.Mar 13, 2020

  I wanted the bus to go not just along the route, but take specifically arrived people. There were four of us and then we needed to go to the airport, and we were separated because there was not enough space. The bus came full. But basically all is well.

• Raymond K.Feb 26, 2020

  Very convenient to cruise location but were unable to shuttle us to the ship. We had small suitcases so we ended up walking (25 minutes) across the bridge to the ship. Because of our experience we just walked back upon arrival back to the garage. I will look at other options in the future.

• Patricia H.Feb 22, 2020

  Waited 45 minutes for a shuttle to pick us up. Many other companies had numerous shuttles come during that time. They seemed very disorganized.

• David F.Feb 20, 2020

  Overall fine. Van very cramped and luggage space small

• Efrain P.Feb 19, 2020

  No found address, complicated, no signs, no good

• Kenneth K.Feb 18, 2020

  Parking was fine waited an hour and forty minutes for the van to pick us up on our return.

• Todd D.Feb 16, 2020

  The exterior of the building has no address at the street entrance. It would be extremely helpful to have this... the shuttles were taking way too long. If you read the reviews and on the feedback page of searching the parking facility you should probably realize you need at least double the transport vehicles. We ended up Ubering and taxing to and from despite the paid transport in our online order. Otherwise your greeting/ entry people were VERY courteous and it was helpful to have direction from them. The shuttle drivers I don’t know because I never met them because I couldn’t wait any longer for them. Do these things better and your ratings will improve. Stay the same and you will continue to lose business.

• Alexander L.Feb 10, 2020

  We had to wait almost 2 hours before getting on van to cruise port

• Jeana F.Feb 10, 2020

  Shuttle to port took way too long - you need 2 more vans! Had to take Lyft after waiting over an hour. Shuttle was quick going back to parking ramp & driver was very good! Will use this lot again.

• ashley a.Feb 09, 2020

  need signs on outside of parking lot so customers know where to go as well as more directions on where to go and what floors to park at

• dominique c.Feb 09, 2020

  First you give me a wrong adress number - it is not 900 NE 2nd Avenue - It is 888 NE Second thing My QR Code you gave me when I paid My Parking on the net, the reading machine in the parking were never able to read it - At least we have others people like us in the same case and we got help from Security girl at the parking DominiqueCarbonneau

• Todd R.Feb 04, 2020

  Absolute disaster, waited 1.5 hrs for a pickup after the cruise. Will never use again.

• stephen m.Jan 30, 2020

  We didn't wait long for the bus going to the ship or returning from the ship. The driver was real nice. Happy to recommend this company.

• Mary M.Jan 20, 2020

  The first place we booked which was a month early when we got there told us they didnt shuttle to the cruise ships. So we had to call instapark get a refund and by then the only place left was 30+ dollars more expensive. They didnt offer a discount or any type of compensation for wasting our time which was over an hour trying to deal with this crap. We found out that half of the parking garages they have listed to go to the port does not go to the port. Do not waste your time or money with this company.

• Richard L.Jan 14, 2020

  1. No "Instapark" signs at building. We drove around the block several times until someone told us the entrance to Park Miami was the Instapark entrance. 2. You really need to have restrooms available. After driving 4 hrs thru traffic, we were really in need of a restroom. A construction worker was kind enough to direct us to a porta potti.

• Ahriel B.Jan 13, 2020

  Very disorganized! We waited 3 hours to get picked up! After calling multiple times nobody came. We had half of our party walk out of the port and look for a van in the traffic got in and rode back to the port and still wasn’t able to get back to the carport due to other people cussing us out and putting their stuff into the van. We were the very last people to get picked up and that’s only because we walked to the other side of the port and got into the van dropping people off. There was only one van that came in 3 hours (between 8-11) definitely doesn’t come every 30 minutes. Wouldn’t go with this company again if my life depended on it.

• Amanda R.Jan 08, 2020

  Everything went well. Drivers were nice and easy to use. Everyone was helpful

• Bobby R.Jan 07, 2020

  We printed out the parking directions and found (2) addresses, and the one chose took us to (45 SE 2nd st Miami) so there was no ride to the ship we had to Uber. Sunday afternoon someone from instapark called us and ask if we where coming my wife told them what had happened and they gave us a number to call when got back on the Jan 5th I call and no one answered I left a message but they never called back. Why was there (2) addresses why did they not call back ? Why do you have phone numbers that no one is going to answer? My number is+13363621181 if you want to talk about it.

• VIJAI K.Jan 07, 2020

  Great customer service Shuttle frequency could be more Safe and covered parking

• Kenya B.Jan 07, 2020

  Horrible! I was scammed out of my money! When I arrived to the location no one spoke English, when I finally spoke to someone who did speak English they didn’t even know what I was talking about. Never again ! I feel stupid for even trusting such a thing. When I called no one even answered but Instapark knows that cause you guys just scam all day it seems. I ended up paying $143 for parking in the end.

• Michael M.Jan 06, 2020

  I booked in advance but drove around the city of Miami looking for the parking garage on the original paper. Turns out the lot was moved but I wasn’t notified. I finally found the lot after a call to the 1800 number. Once I found the lot the staff was great, pick up was quick. A bit of a hassle but still worth the savings

• Linda B.Jan 06, 2020

  We had to wait almost 2 hrs for our pickup from the cruise terminal. I called many times to get no answer & mailbox was full!

• Tavis T.Dec 29, 2019

  It was good we had to wait a little longer then expected when we returned but overall good

• Enrico M.Dec 28, 2019

  Parking in your parking garage was a complete nightmare, we had to wait almost two hours for our transportation!! The drivers were so much under pressure! I will never use this company!!!

• marie s.Dec 24, 2019

  We weren’t happy cause we were driving all around with wrong address. And we waited for two hours before the driver picked us up since they said the bus comes every 30 minutes

• Kathy H.Dec 23, 2019

  We went 3 different locations before parking and coming back we waited over an hour for pick up

• Joseph B.Dec 23, 2019

  Waited 15 minutes at the exit gate. Manager had to let us out

• Thomas G.Dec 22, 2019

  When I filled out my info for when I needed to park, it changed the start date. We were leaving on a cruise on Sunday December 1st....it changed my preferences to midnight and I didn't notice it. It cost me over $100, I will not be using your services again. I parked at a competitors.

• Luis S.Dec 21, 2019

  The shuttle wait took almost an hour, we ended up having to pay for an Uber to get to the port on time. Same thing for the return, no answer for a shuttle and we got tired of waiting, paid for an Uber again. Wasted my money here, will not be using this lot again.

• Tina H.Dec 18, 2019

  The parking clerk did not tell us where to go after parking the car in the garage after I went down to 1st floor the parking attendant with poor English skills finally told us we had to go catch a different elevator back up to 7th floor to catch a van when we get there its long line that we had to wait over an hr to get on because it was so many ppl and luggage then after my cruise had to wait 2 hours to catch the van back because once again so many ppl and luggage to get back to the parking garage Bad experience when you have some ppl with physical issues and can't stand long periods of time

• Heather K.Dec 18, 2019

  We were given the previous address at park at. We were standing on the street there for more than an hour before someone gave us the new address. And that was only because on of the girls in my group speaks Spanish. While on the cruise I was contacted several times asking if I had already parked my car, and if I had paid even though I not only showed receipt when I parked but your team also asked me all of the same exact information. After stating that someone said that I might owe another day when I got back. Upon returning I waited for an hour and a half for the van to take me back to my car. I made several attempts to call, and was sent to voicemail each time. A return call was never made. When we were finally loaded up in the van the driver then asked us to sit on our friends laps so that everybody can fit. We had 14 people in our van, not including the driver. I have never seen such poor customer service in all of my life. I have a picture of the people in the van and a yelp review that I will be posting.

• Craig U.Dec 16, 2019

  Had to wait 90 minutes to get a shuttle to ship. On the return to lot took an uber because we couldn't fit on first bus and didn't want to wait another 1/2 hour for the next one. Next time I'll pay more for better service.

• Michelle R.Dec 14, 2019

  The experience was the worst I have ever had. The people we're extremely rude and unprofessional. When we arrived from our cruise at 730 we went straight outside in the pouring rain to wait where they told us to wait again in the pouring rain. A bus did not show up until 915 without an apology the driver did not even get out to help with bags. Will never use this place again. Next time I will past a little more and actually get treated with respect.

• Kimberly C.Dec 10, 2019

  Easy and great to work with! Highly recommend them!!!

• Bethany R.Dec 07, 2019

  Checking in went smoothly, and the wait for the shuttle to the port was only 15 min. However, the wait at the port to get back to the garage was long. Though advertised as shuttles running continuously every 30-45 min, we waited an hour and didn't see a single one of their shuttles go by our terminal. After an hour wait of standing at the pickup location, we were finally picked up and only because we called them at the 30 min mark as instructed, and they said a van would be there in 15 min. Also our van was packed with people and one man had to sit on his suitcase between seats because there were none left. The price to leave our car there was decent, and it's a short shuttle ride, but next time we'll probably use a different parking service, as we saw multiple shuttles from other companies go by our terminal multiple times during our hour wait.

• Vanessa B.Dec 04, 2019

  Slow picking up people u have to wait 2 hours to be pick up at the port of Miami

• Yeritza S.Dec 03, 2019

  The only thing positive I can tell is that the parking was safe and the drivers were very friendly, I think they are trying to do their best even though the company is a mess. At the beginning everything was fine, but at the end of the cruise you have to wait unless you jump your way out when you see the van. People were very rude. We wait for an hour and a half and other customer jump to the van before you even if they saw you waiting before then. Just three vans for a lot of guest. No organization at all. It was frustrating.

• Susan D.Dec 02, 2019

  The shuttle service was overcrowded. You need more shuttles, more often.

• VERNLYNSIA P.Nov 30, 2019

  The fact that my car didn't get broken into.

• Kashara D.Nov 29, 2019

  There was no one there to assist. You basically just park your car unattended not knowing if it would be there the next day. The parking lot seems like it's being shared by another company because that company had attendants but knew nothing about "we park". I dont recomend paying online. Cause I paid for 3 days but only used 1

• Jorge G.Nov 24, 2019

  Rapido seguro eficiente personal amable y perfecta localizacion

• Glenda N.Nov 04, 2019

  They were great! Just will not go back to Miami that was a nightmare!